HOSPITALITY SUPERVISOR

Description

Job Summary: We are seeking a Hospitality Supervisor with leadership qualities, focused on service excellence and guest experience, to coordinate and develop the team. Key Highlights: 1. Leadership and team management in hospitality 2. Focus on service excellence and guest experience 3. Continuous team development **Job Description: Hospitality Supervisor** We are looking for a committed, organized, and strongly leadership-oriented Hospitality Supervisor to join our team. We seek a professional focused on service excellence, service quality, and guest experience, ensuring smooth accommodation operations. **Main Responsibilities:** * Supervise services provided to guests, ensuring compliance with quality standards; * Coordinate, guide, and assign tasks to the hospitality team (front office, housekeeping, and support areas); * Monitor front desk service, check-in, check-out, and guest requests; * Ensure implementation of internal policies, operational procedures, and safety regulations; * Monitor organization, cleanliness, and maintenance of common areas and units; * Resolve conflicts and incidents involving guests and staff promptly and professionally; * Support the team in operational routines when necessary; * Ensure hospitality standards and service excellence are consistently maintained; * Prepare operational reports and monitor performance indicators; * Train and develop the team, promoting continuous improvement in service delivery. **Desired Qualifications:** * Proven experience in hospitality or accommodation; * Experience in leadership and team management; * Knowledge of front office and housekeeping routines; * Organizational ability, decision-making skills, and problem-solving capability; * Proactive, communicative profile with strong customer focus; * Availability to work rotating shifts; * Willingness to travel. **Behavioral Profile:** We seek a professional with a professional demeanor, sense of responsibility, ability to handle high-pressure situations, and constant focus on guest satisfaction and service quality. **Benefits:** * Meal allowance * Transportation allowance * Seasonal attendance bonus * Performance bonus * Telemedicine * Dental plan * SESC membership benefits * Gym Pass **Employment Type:** Permanent CLT contract Employment Type: Permanent CLT contract Salary: R$2,000.00 – R$3,000.00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site