Receptionist

Description

Job Summary: Receive patients, schedule appointments, and convert leads into clients, ensuring patient satisfaction and clinic growth according to established standards. Key Highlights: 1. Professional and courteous in-person and telephone patient service 2. Management of appointment scheduling and lead conversion funnel 3. Support for promotional campaigns and document organization Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into clients, contributing to clinic growth and patient satisfaction. Ensure execution according to company-established standards. \* * Receive patients at the clinic, in person and by telephone, providing prompt and efficient service; \* * Clarify questions regarding services, pricing, and hours, ensuring a positive experience; \* * Proactively and responsively contact leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—to ensure patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; \* * Manage appointment and follow-up schedules, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and track no-shows, rescheduling as necessary; \* * Register and update patient data in the clinic’s system; \* * Generate reports related to patient service, lead conversions, and patient satisfaction; \* * Assist in organizing documents and files related to patient service; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Reinforce the clinic’s service differentiators during all interactions. Employment Type: Full-time CLT Compensation: R$1\.534,62 \- R$2\.831,69 per month Benefits: * Meal allowance * Transportation allowance