Receptionist in Içara

Description

Job Summary: A professional responsible for welcoming patients, scheduling appointments, and converting leads into clients—contributing to clinic growth and patient satisfaction. Key Highlights: 1. Welcome patients and ensure prompt, efficient service. 2. Manage appointment scheduling and the lead conversion funnel. 3. Contribute to patient satisfaction and clinic growth. Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and implement strategic actions to convert leads into clients—supporting clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Receive patients at the clinic in person and by phone, delivering prompt and efficient service; \* * Clarify inquiries regarding services, pricing, and hours, ensuring a positive experience; \* * Proactively and responsively engage with leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment booking—to ensure patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; \* * Manage appointment and follow-up schedules, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and track no-shows, rescheduling as needed; \* * Record and update patient data in the clinic’s system; \* * Generate reports related to patient visits, lead conversions, and patient satisfaction; \* * Assist in organizing documents and files related to patient care; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Emphasize the clinic’s service differentiators during interactions. Employment Type: Full-time CLT Compensation: R$1\.518,76 \- R$2\.485,50 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site