Junior Customer Success Analyst (Construction Industry)

Description

Job Summary: We are looking for a professional to conduct customer onboarding and ongoing support, build customer relationships, and monitor tool usage at a SaaS construction company. Key Highlights: 1. Conduct customer onboarding and ongoing support to optimize solution usage. 2. Build close relationships with customers and map stakeholders. 3. Monitor tool usage, analyze feedback, and propose improvements. **InMeta is growing—and you can be part of this story!** We are a Brazilian SaaS company transforming how construction projects are managed nationwide. Leveraging technology, data, and innovation, we help construction firms achieve full site control—reducing costs, increasing productivity, and elevating industry quality standards. If you’re passionate about building customer connections, understanding their needs, and driving results through processes and technology, InMeta is the perfect place for you! ✔️ **We’re looking for people who:** * Are currently pursuing or have completed a degree in Civil Engineering, Architecture, Production Engineering, Interior Design, or related fields; * Possess excellent verbal and written communication skills; * Demonstrate patience, resilience, and empathy when interacting with our customers; * Adapt well to change and collaborate effectively across departments. ✔️ **Your responsibilities will include:** * Conducting customer onboarding and ongoing support—including training and initial configurations—to ensure optimal solution utilization; * Building close customer relationships, mapping stakeholders, and maintaining consistent communication; * Holding regular meetings to track progress, identify opportunities and challenges, and develop customized success plans; * Monitoring tool usage, analyzing feedback, reported bugs, and improvement requests; * Identifying upsell and cross-sell opportunities; * Contributing to the creation of support materials and training content; * Developing action plans to re-engage disengaged customers; * Anticipating potential churn or downsell scenarios and proposing retention actions. ✔️ **Nice-to-have qualifications:** * Experience in customer service/support or customer success; * Experience in SaaS or technology companies; * Experience in construction industry companies or tech solutions tailored to this sector; * Sales experience; * Familiarity with CRM and customer support tools; * Knowledge of construction project management/BIM; * Knowledge of Quality Management/PBQP-h/ISO 9001; * Knowledge of Occupational Safety; * Knowledge of Post-Construction. **Employment type:** PJ (Individual Contractor). **100% Remote Work** \- Work from anywhere in Brazil. **Paid leave:** 30 days. **Flexible Meal/Food Allowance** via iFood card. **Wellhub** **Dental Plan** **Telemedicine Health Services** **An innovative, collaborative environment with real growth opportunities!** Do you see yourself here? Join us in building the future!