CUSTOMER SERVICE ASSISTANT

Description

Job Summary: Customer service across multiple channels, including registering and tracking tickets, addressing inquiries and requests, and routing issues to responsible departments. Key Highlights: 1. Multichannel customer service: WhatsApp, email, and phone 2. End-to-end ticket and after-sales management 3. Support for incident handling, returns/exchanges, and order/delivery discrepancies **Job Description:** ---------------------- Serve customers via WhatsApp, email, and phone, ensuring courtesy and efficiency. Register, categorize, and track tickets in the system, maintaining history and evidence. Address inquiries, complaints, and after-sales requests following internal procedures. Route issues to responsible departments and monitor resolution until closure. Support incident handling, returns/exchanges, and order/delivery discrepancies, as applicable. **Desired Qualifications:** -------------------------- Completed high school education (preferably pursuing a bachelor's degree in Administration, Communications, or related fields). Prior experience in customer service, customer support centers (SAC), or related areas. Strong verbal and written communication skills. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Health Insurance Profit-Sharing Program (PPR) Meal Voucher Transportation Allowance Life Insurance Attendance Bonus Scholarship Program Pharmacy Benefit And Others **Work Location:** ---------------------- BRANCH 11 **Working Hours:** ------------------------ Monday-Thursday: 8 AM-6 PM / Friday: 8 AM-5 PM