Customer Retention Analyst

Description

Job Summary: Professional responsible for monitoring customer activity, identifying dissatisfaction, offering effective solutions, and building long-lasting relationships. Key Highlights: 1. Essential to ensure an incredible experience for customers 2. Focus on building long-lasting relationships 3. Proactively address customer challenges Next Fit is the software revolutionizing the fitness industry in Brazil. With over 15,000 customers and a team of more than 200 employees, we are expanding rapidly and seeking someone who wants to grow with us! **About the Customer Loyalty Team:** Our team is essential to ensuring our customers have an incredible experience with Next Fit. Key responsibilities include: * Continuously monitor customer activity within the system; * Identify signs of dissatisfaction and act proactively; * Understand customer challenges and offer effective solutions; * Build long-lasting relationships to increase satisfaction and retention; * Monitor and support contractual matters with customers. **Benefits we offer:** * Meal Allowance (R$750.00) * Transportation Benefit or Parking Space * São José Health Plan * Gympass * Birthday Day Off * Fruit Day * Game Room * Education Platform (Alura) + In-house Library Minimum Education: High School (Secondary Education)