Customer Service Analyst

Description

Job Summary: Responsible for serving customers with clear communication, tracking shipments, assisting with difficulties, and issuing reports, with a focus on strategic customers. Key Highlights: 1. Clear customer communication 2. Assistance with transportation difficulties 3. Focus on strategic customers **JOB OBJECTIVE** Responsible for delivering customer service through clear communication across all customer touchpoints. **JOB RESPONSIBILITIES** Respond to customer inquiries Track shipments Assist customers with potential transportation difficulties Issue and monitor reports Provide focused service to strategic customers **REQUIREMENTS** EDUCATION: Completed high school. EXPERIENCE: 1 year of customer service experience. SKILLS: Agility, organization, strong communication, and diction. KNOWLEDGE: Basic Microsoft Office suite; Customer service; Negotiation techniques. Employment Type: Full-time CLT Salary: R$3.000,00 - R$3.500,00 per month Benefits: * Commercial agreements and discounts * Free parking * Life insurance * Meal allowance * Transportation allowance Education: * Completed high school (Mandatory) Experience: * Customer service (Mandatory) * Negotiation techniques (Mandatory) Work Location: On-site