Receptionist

Description

Job Summary: The Receptionist will be the primary point of contact for Dr. Hair patients, ensuring a welcoming, organized, and excellent experience, acting as the brand ambassador. Key Highlights: 1. Responsible for the customer experience with outstanding service 2. Flawless operational organization and support across multiple departments 3. Opportunity for growth and to be part of an expanding team We are supporting **Dr. Hair** in seeking a **Receptionist** to serve as the primary point of contact for our patients, guaranteeing a welcoming, organized, and excellence-aligned experience consistent with the Dr. Hair brand standards. If you are communicative, organized, proactive, and enjoy working with people, this opportunity is ideal for you! **Job Mission** To be responsible for the customer experience at the unit, ensuring outstanding service, flawless operational organization, and support for administrative, financial, commercial, and marketing departments — acting as a true ambassador of the Dr. Hair brand. **Main Objectives:** Deliver welcoming, professional, and Dr. Hair-standard-aligned service from the first contact. Ensure operational organization of the unit, including schedule management, document control, inventory, and physical environment. Contribute to commercial flow through follow-up, customer retention, and opportunity identification. Ensure accuracy and organization in administrative and financial processes. Collaborate with other departments and participate in marketing, relationship-building, and operational support initiatives. **Core Responsibilities:** In-person, telephone, and WhatsApp communication with courtesy, professionalism, and efficiency. Full management of the clinic’s schedule: appointments, confirmations, rescheduling, and cancellations. Ensure every interaction reflects Dr. Hair’s excellence standards. **Medical Record and Document Management** Locate, organize, and file medical records and forms per confidentiality protocols. Update patient registrations and prepare initial service documentation. Issue invoices and contracts per internal guidelines. **Requirements and Qualifications:** Completed high school education (technical training in Administration, Secretarial Studies, or related fields is a plus). Experience in customer service (preferably in clinics or medical offices). Proficiency in computer applications, especially Excel and Word. Familiarity with management systems (CRM). Proficiency with WhatsApp Business and social media platforms. Basic administrative knowledge. Training in trichology and hair aesthetics will be provided. **Position Details:** Fixed salary: R$ 2.000,00 Aggressive bonuses: up to R$ 10.000,00 Benefits: Transportation allowance Work schedule: Rotating 6x1 shift (Monday to Saturday) If you seek growth opportunities, enjoy communicating, embrace challenges, and want to join an expanding team, we want to meet you! Send your resume and help transform lives with **Dr. Hair**. Minimum Education: High School (Secondary Education)