Job Summary: The professional will manage customer portfolio health, conduct check-ins, identify expansion opportunities, and act as a strategic bridge between the customer and the company. Key Highlights: 1. Active portfolio health monitoring and churn reduction 2. Identification of expansion opportunities (upsell and cross-sell) 3. Acting as a strategic bridge between customer and company **Job Description** * Actively monitor **portfolio health** (health score, system usage, churn risk). * Conduct **periodic check\-ins** with strategic customers. * Anticipate cancellation risks and adopt a consultative approach to reduce churn. * Identify **expansion opportunities** (upsell and cross\-sell) aligned with customer needs. * Collect structured feedback and convey insights to Support, Implementation, and Development teams. * Conduct satisfaction surveys (NPS, CSAT) and support action plan development. * Record interactions and key information in CRM tools. * Act as a **strategic bridge** between customer and company. **Requirements** * Prior experience as a Customer Success professional, Support Consultant, Implementation Consultant, or Sales professional. * Experience with **ERP**, especially financial, sales, inventory, tax, or production modules. * Knowledge of Customer Success methodologies, NPS, and churn management. * Familiarity with CRM or customer relationship tools. **Benefits** * Birthday day\-off \| Health Insurance \| Professional Incentive Program * Partnership with Educational Institutions \| Partnership with Language Schools Employment Type: Full-time CLT Salary: R$2\.500,00 \- R$3\.500,00 per month Benefits: * Medical assistance * Education allowance * Commercial partnerships and discounts
João Silva
Indeed · HR
João Silva
Indeed · HR
