Job Summary: As a Technical Support Specialist/Analyst, you will work with Domínio Solutions, providing technical support and ensuring proper system functionality, with an emphasis on customer satisfaction. Key Highlights: 1. Working for a leading technology company 2. Career development in technical support 3. Focus on technological solutions for the accounting sector Are you looking to develop your career and work as a Technical Support Specialist/Analyst at a technology leader? Join us! Thomson Reuters combines human expertise, technology, and intelligence to deliver trusted answers that help professionals make confident decisions and better manage their businesses. We help reinvent how professionals work—our team of experts brings together information, innovation, and insight to unravel complex situations across Tax, Foreign Trade, Accounting, and Legal markets, supporting our clients in decision-making. **About the Role** In this role as a Technical Support Specialist/Analyst, you will work with Domínio Solutions—a suite of integrated technological systems enabling improved management, efficiency, and security for all types of professionals in the accounting sector. Your responsibilities will include: * Providing **technical support to users**, handling issues related to system access, updates, installation, configuration, digital certificates, printers, and utilities—ensuring proper solution functionality and efficient problem resolution. * Ensuring clarity and accuracy in information conveyed to customers * Ensuring efficiency in delivered support and timely problem resolution * Understanding the customer journey and pathways for each presented need * Acting as intermediary for product change and correction requests * Practicing and promoting organizational values and behaviors * Continuously updating yourself on the evolution of solutions offered to customers and current legislation applicable to your area of operation. **About You** For this position, we seek professionals with the following Skills & Experience: * Degree in Software Engineering, Computer Engineering, Systems Analysis and Development, Information Technology, Computer Science, or related fields. * Ability to work effectively with goals and deliver results. * Adaptability to work processes. * Strong interpersonal skills and ability to work collaboratively in teams. #LI-TR1 **What We Offer** * **Hybrid Work Model:** We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role) for office-based positions, ensuring an integrated and consistent experience both digitally and in person. * **Flexibility and Work-Life Balance:** "Flex My Way" comprises a set of policies designed to facilitate balancing personal and professional responsibilities—whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. These policies are grounded in our flexible work approach, allowing employees to work from anywhere for up to 8 weeks per year, thus achieving an ideal balance between work and personal commitments. * **Professional Development and Growth:** We foster a culture of continuous learning and skill development, preparing our talent to meet future challenges and deliver real-world solutions. Our "Grow My Way" program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * **Competitive Industry Benefits:** We offer comprehensive benefit plans including medical and dental coverage, two corporate mental health holidays, performance incentive programs, and resources supporting mental, physical, and financial wellbeing. * **Culture:** Globally recognized for inclusion and belonging, flexibility, and work-life balance. We live our values: obsession with our customers, competing to win, challenging (your/our) thinking, acting fast and learning fast, and being stronger together. * **Social Impact:** Make an impact in your community through our Social Impact Institute. We offer all employees two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * **Making Real Impact in the World:** We are one of the few global companies helping our customers pursue justice, truth, and transparency. By working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering commerce, detecting offenders, reporting facts, and delivering reliable, impartial information to people worldwide. **Who We Are** Thomson Reuters lights the way forward by bringing together trusted content and the technology people and organizations need to make the right decisions. We serve professionals in legal, tax, accounting, compliance, government, and media sectors. Our products combine highly specialized software and information to empower professionals with the data, intelligence, and solutions needed to make informed decisions—and help institutions in their pursuit of justice, truth, and transparency. The Reuters News Agency, part of Thomson Reuters, is a global leader in journalism and trusted news. We rely on the talent of 26,000 employees across more than 70 countries, where everyone has the opportunity to contribute and grow professionally within flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we remain committed to pursuing them. Interested? Join our team and help shape the industries driving societal progress. As a global company, we rely on the unique knowledge, perspectives, and experiences of all employees to achieve our business objectives. To ensure we can do so, we seek talented and qualified employees across all our worldwide operations, regardless of race, color, sex/gender—including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, or any other classification protected by applicable law. Additionally, we provide accommodations for individuals with disabilities and for those with sincerely held religious beliefs, as required by applicable law. You can find more information about how to request an accommodation here. Learn how to protect yourself from fraudulent job postings here. For more information about Thomson Reuters, visit our website at thomsonreuters.com