Job Summary: A customer service professional responsible for managing requests, updating systems, providing administrative support, and interacting with other departments to ensure customer satisfaction. Key Highlights: 1. Multichannel customer service and clarification of inquiries 2. Registration, tracking, and routing of service requests 3. Administrative support and interaction with various departments * **Customer Service:** Receive and respond to requests via telephone, WhatsApp, e-mail, or other channels, clarifying inquiries and providing information. * **Opening and tracking of service requests:** Register incidents, route requests to responsible departments, and monitor progress until resolution. * **System updates:** Enter and maintain up-to-date customer and service request information in the company's system. * **Administrative support:** Organize documents, prepare simple reports, manage spreadsheets, and assist with departmental routines. * **Customer relationship management:** Maintain clear and courteous communication, striving for customer satisfaction and resolving issues as effectively as possible. * **Interdepartmental coordination:** Collaborate with departments such as technical appraisal, procurement, analysis, and finance to ensure smooth process execution.
João Silva
Indeed · HR
João Silva
Indeed · HR
