**Description and Responsibilities:** **Schedule:** Monday to Friday from 7:00 AM to 5:00 PM with a 2-hour lunch break, and Saturdays from 7:00 AM to 11:00 AM **Level:** Not Informed **Employment type:** Tenured \- CLT labor code We are hiring! Position: Customer Service Representative Are you communicative, do you enjoy helping people, and are you comfortable with technology? Then this position is for you! We are looking for a professional to work in the Customer Service Center (SAC), focused on ensuring the best experience for our customers. Main responsibilities Providing customer service via WhatsApp, phone, and e\-mail; Support in marketplaces (messages, complaints, and after\-sales); Monitoring performance metrics and quality indicators; Managing returns and warranties, including communication with customers, carriers, and marketplaces; Recording incidents in the system and monitoring each stage of the process; Assisting in organizing the department and meeting established deadlines. **Requirements:** ?? Prerequisites Ability to work in a team Empathy and good listening skills Strong communication skills (verbal and written) Proactivity Daily organization Ability to develop effective communication Affinity with technology **Benefits:** No benefit specified