APPRENTICE (AGENCY)

Description

Job Summary: Support customer service, protocol management, billing activities, service ticket creation, material requests, Service Orders, and administrative tasks. Key Highlights: 1. Customer support and protocol management 2. Administrative and service activity support 3. Opportunity within a major group in the electric power sector We are the Energisa Group! With over one hundred years of history, Energisa is the largest private group in Brazil’s electric power sector with 100% national ownership. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable generation, an innovative energy solutions brand – (re)energisa – offering distributed generation from renewable sources, free energy market trading, value-added services, a shared services center, a contact center company, and Voltz, our sector’s first fintech operating in the digital accounts market. Recently, we expanded our portfolio by entering natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and plurality drive innovation and extraordinary results. Everyone is truly welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us in this selection journey! **Responsibilities and Duties** * Support customer service, protocol management, and billing processes; * Create service tickets and request materials; * Issue Service Orders; * Relay information to customers and record it in the existing customer service systems at the Solutions Center; * Support administrative activities by handling information related to negotiations and administrative services in departmental systems. **Requirements and Qualifications** * Completed or currently pursuing high school education; * Full-time availability. **Additional Information** Did you know that **we are one of the largest groups in Brazil’s electric power sector?** With 120 years of history, we are an **ecosystem** of products and services focused on leading the energy transition, connecting people and businesses to the best energy solutions and building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible work is electricity distribution, but we offer much more. In addition to our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation facility and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also operate in the Free Energy Market, providing value-added solutions for our customers. Furthermore, we have diversified our portfolio with natural gas distribution and trading through the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in the generation, distribution, and trading of bio-solutions—including biogas, biomethane, and biofertilizer—through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You too can be part of this transformation story. Let’s build a more sustainable world—together!