Job Summary: The Junior After-Sales Administrative Analyst ensures customer satisfaction and loyalty in the after-sales phase, acting as a bridge between customers and internal departments. Key Highlights: 1. Agile, technical, and effective support for after-sales assistance, parts, and service requests. 2. Contribution to the continuous improvement of products and processes. 3. Monitoring of warranty requests and preparation of reports. **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 7:30 AM to 5:18 PM **Level:** Professional **Employment Type:** Permanent – CLT The Junior After-Sales Administrative Analyst is responsible for ensuring customer satisfaction and loyalty in the after-sales phase, guaranteeing agile, technical, and effective support for assistance, parts, and service requests, acting as a bridge between customers and internal departments, and contributing to the continuous improvement of products and processes. **Responsibilities** Monitor the status of open warranty requests, working toward the closure of all processes. Prepare, maintain, and analyze failure reports, proposing actions based on measured indicators. Plan, analyze results, and implement field campaigns, taking responsibility for parts planning and cost estimation. Receive and store all defective parts. Receive, process, and record controls for all warranty requests. Responsible for field campaigns. **Benefits** Medical insurance Dental insurance Education allowance Partnership agreements and commercial discounts Life insurance Meal voucher Totalpass On-site cafeteria **Requirements:** **Requirements** Bachelor’s degree in Administration, Engineering, or related fields; Intermediate-level Microsoft Office proficiency; Relevant work experience; Proactive profile with attention to detail and focus on results. Intermediate English proficiency is desirable. **Benefits:** Medical insurance, Dental insurance, Gym allowance, On-site meals, Life insurance, Meal voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
