Telephone Operator

Description

Job Summary: An operational professional responsible for customer service, demand registration, document control, inventory management, and report preparation. Key Highlights: 1. Customer service and demand management 2. Documentation and inventory control and updating 3. Preparation of statistical and managerial reports **Description and Responsibilities:** **Working Hours:** 150h **Level:** Operational **Employment Type:** Permanent – CLT Directly responsible for customer service, reception, and handling of customer requests, recording them via service ticket creation to generate service protocol numbers. Grouping data generated from departmental requests to prepare departmental statistical data. Updating the Documented Information Control and documents related to ISO 9001. File control, Visual Identity Manual, and 5S Program control; materials inventory control. Report on incoming calls per extension; analysis of employee call justifications and validation of such justifications for billing personal calls; cost center reports; company co-payment reports; reception and handling of requests received via social media, “Contact Us”, and “Contact Unimed”; processing and closure of reimbursement requests submitted by beneficiaries; grouping data generated from departmental requests and forwarding them to the Senior Analyst for preparation of departmental statistical data. Updating Documented Information Control whenever a new document is created or an existing one is modified, and forwarding it to the Quality Department for inclusion in the master list. Materials inventory control, including analysis of material requisition needs and inventory monitoring, as well as organizing the material storage area. Monthly issuance of incoming call reports per extension, preliminary analysis thereof, and submission to the Senior Analyst for inclusion in statistical data. Analysis of employee call justifications and validation of such justifications for billing personal calls, following IT’s release of the report and employees’ submission of justifications (performed monthly). Data compilation and monthly report generation for cost centers. Monthly issuance of company co-payment reports, sent to respective companies. Reception and handling of requests received via social media, “Contact Us”, and “Contact Unimed”. Processing and closure of reimbursement requests submitted by beneficiaries. Providing assistance and support, as needed, to tasks performed by the Senior Administrative Analyst. Ensuring proper care of tools, equipment, and work materials, maintaining the workplace in excellent condition regarding order, cleanliness, and preservation. Performing other duties related to the position, as required by the company or at the discretion of the immediate supervisor. Complying with occupational safety and health regulations. **Requirements:** Completed high school education. Flexibility regarding working hours. **Benefits:** Medical assistance, dental assistance, parking, life insurance, meal allowance