Job Summary: A Level 1/Level 2 technical support professional responsible for diagnosing and resolving hardware and network issues, as well as providing support for Microsoft 365 and printers. Key Highlights: 1. Level 1 remote support assistance, with occasional Level 2 intervention 2. Hardware and network problem diagnosis and resolution 3. Support for Microsoft 365, printers, and digital certificates **Job Description – Level 1 / Level 2 Technical Support Key Responsibilities** * Respond to **Level 1 remote support tickets**, with occasional **Level 2 intervention**, as required. * Diagnose and resolve **hardware** issues (desktops, laptops, and peripherals). * Identify and resolve incidents related to **networking** (connectivity, IP, DNS, gateway). * Perform **basic router configuration** and configuration of networking equipment. * Provide customer support for: * **Microsoft 365** (email, accounts, permissions) * Printer **installation and configuration** * Assistance with **digital certificates** * Assemble, organize, and perform **basic maintenance on IT equipment**. * Conduct periodic **physical preventive maintenance** on computers and equipment (cleaning, organization, and inspection). **Expected Profile** * Prior experience in **Level 1 technical support**, with foundational knowledge of **Level 2**. * Strong communication skills and ability to interact effectively with end users. * Organized, responsible, and attentive to processes. * Ability to work both remotely and on-site. * Willingness to perform daily technical and operational tasks. * Interest in advancing technically within the Information Technology field. Employment Type: Full-time CLT Compensation: R$2.600,00 - R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Do you hold a Class B driver’s license? If yes, do you drive regularly? Work Location: On-site