Responsible for strategic technology planning, IT operations management, and ensuring reliable, secure, and efficient technology services that support business objectives. This role encompasses both management of critical IT operations and execution of strategic projects, including implementation of new business units (e.g., e-commerce), store systems, and ERP/Finance integrations. The IT Manager will also play a central role in ensuring information security and compliance with the General Data Protection Law (LGPD). Plan, implement, and manage IT infrastructure (networks, servers, telecommunications, cloud, and cybersecurity). * Serve as the focal point for retail-related technology projects. * Manage installation, configuration, and maintenance of IT systems, including Property Management Systems (PMS), Point-of-Sale (POS) systems, customer Wi-Fi, telecommunications, and back-office systems. * Support business areas in digital transformation by recommending new solutions and technologies that enhance operational efficiency and improve customer experience. * Monitor risks, conduct vulnerability testing, and oversee business continuity and disaster recovery plans. * Ensure networks and data are protected against cyber threats by implementing robust security measures such as firewalls, encryption, and regular audits. * Manage relationships with technology vendors and service providers, negotiating contracts and SLAs, and ensuring adequate support for software, hardware, and network services. * Lead and manage IT projects or serve as the IT focal point for business-related projects, facilitating information flow or bridging communication with specific IT functions—including system upgrades, implementation and configuration of new systems, infrastructure procurement, and technology rollouts. * Recruit, train, and supervise the IT team, ensuring staff possess the competencies required to meet the organization’s technological needs. * Ensure technology enhances customer experience by delivering integrated services such as high-speed internet. * Develop and manage the IT budget, ensuring economically viable solutions and efficient resource allocation. * Stay current on retail technology trends and recommend innovations that improve customer satisfaction and operational efficiency. * Communicate with other departments to ensure integrated and efficient operations. * Keep leadership informed about the status and progress of IT initiatives. * Regularly attend country leadership meetings. * Provide technical support to employees and organize training to ensure effective use of IT systems and tools. * Resolve IT issues as they arise. 3. Strategic Planning & Leadership * Develop and implement IT strategies aligned with business objectives. * Lead and manage IT team members, including recruitment, training, and performance management. * Collaborate with senior leadership on technology initiatives and budget planning. * Stay updated on emerging technologies and industry best practices. 4. Operations Management * Supervise daily IT operations, including networks, servers, and infrastructure. * Act as liaison with specialized IT functions when necessary, coordinating requests and cross-functional collaboration. * Manage delivery of IT services and ensure optimal system performance. * Coordinate procurement, installation, and maintenance of hardware and software. * Develop and maintain IT policies, procedures, and documentation. 5. Security & Compliance * Implement and maintain cybersecurity measures and protocols. * Ensure compliance with applicable industry regulations and standards. * Manage data backup, disaster recovery, and business continuity plans. * Conduct regular security assessments and risk management activities. 6. Support & Communication * Provide technical leadership and support to end users. * Manage vendor relationships and service contracts. * Report IT performance metrics and project status to leadership. * Facilitate training for teams on the use of IT systems and technologies. **About Skechers** Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.