Description
Job Summary:
A professional responsible for receiving, evaluating, and providing solutions for customers' technical requests, performing on-site maintenance and functional testing of equipment.
Key Highlights:
1. On-site maintenance of printers and multifunction devices
2. Continuous communication with the customer
3. Solutions for technical requests
* **Receive, evaluate, and provide solutions** for customer requests in accordance with technical service tickets and the defined Service Level Agreement (SLA);
* Perform **on-site service visits**, assuming responsibility for the maintenance of printers and multifunction devices, including **disassembly, cleaning, replacement of parts and consumables**, and reassembly of equipment;
* Conduct **functional tests** to ensure proper operation of devices;
* Update service status until its completion;
* Maintain **continuous communication** with the customer.
Requirements:
* Completed or currently pursuing a **High School Diploma** or technical education.
* **Experience** in printer and IT maintenance.
* Valid Brazilian driver's license (CNH) with Category B.
Benefits:
Career development plan;
Meal or food allowance;
Transportation allowance;
Dental plan;
️ Health insurance;
Life insurance;
Alelo Multi-Benefits card;
Scholarships for studies and language courses;
Annual Profit-Sharing Program;
Birthday Day Off;
Pregnancy welcome gift;
Extended maternity leave;
️ Free psychological counseling and online meditation;
Pet health insurance for all types of pets;
️ Gympass.
And many other benefits!