SUPPORT ANALYST II

Description

**SUPPORT ANALYST II** Ilha Service Tecnologia e Serviços is seeking a committed, dynamic professional with a strong technical profile to work as a Support Analyst II. **Work Location** * Barretos – SP **Working Hours** * Monday to Friday, from 8:00 AM to 5:00 PM **Employment Type** * Permanent **Salary** * R$ 2\.757,54 **Benefits** * Meal Allowance * Transportation Allowance * Health Insurance * Life Insurance * SESC Membership * GoGood **Main Responsibilities** * Technical support for users; * Installation, configuration, and maintenance of IT equipment; * Windows operating system support; * Configuration of Office 365, Teams, Outlook, and OneDrive; * Installation of approved software; * Handling and resolution of service requests; * Basic support for network infrastructure and cabling; * Documentation of procedures and updating of the knowledge base; * Identification of process improvements and automation opportunities. **Mandatory Requirements** * Completed undergraduate degree in IT; * Minimum of 3 years of experience in the field; * ITIL V4 or higher certification; * MD\-102 or equivalent certification; * Knowledge of Windows 10/11; * Knowledge of Active Directory; * Knowledge of Office 365; * Basic knowledge of Linux; * Knowledge of TCP/IP networks; * Technical English for reading. **Behavioral Profile** We seek professionals with: * Strong verbal and written communication skills; * Organizational ability and sense of responsibility; * Analytical and proactive mindset; * Aptitude for user support; * Adaptability and ability to perform under pressure. Interested candidates should submit an updated resume including certifications. Minimum Education Level: Undergraduate Degree Willingness to travel