Collections Agent

Description

Job Summary: The professional will ensure accurate reconciliation of financial information, support debt regularization, and maintain positive customer relationships. Key Highlights: 1. Opportunity for growth within the Cartão de Todos network. 2. Collaborative work environment. 3. Focus on results and continuous improvement. **Description and Responsibilities:** **Schedule:** Monday to Friday, 8:30 AM to 6:00 PM; Saturdays, 8:30 AM to 12:30 PM; 1 hour and 30 minutes for lunch **Level:** Operational **Employment Type:** Tenured \- CLT labor code Ensure accurate reconciliation of financial information related to collections, support the department in debt regularization, and maintain strong customer relationships, contributing to the unit's financial health. Main Responsibilities * Perform financial reconciliations of payments, receipts, and write-offs in the system. * Identify and correct inconsistencies in collections and postings. * Support the collections department in contacting customers to regularize debts. * Generate reconciliation reports and present findings to leadership. * Maintain up-to-date records and spreadsheets. * Collaborate with sales, collections, and administrative teams to ensure smooth processes. **Requirements:*** High school diploma (preferably a bachelor's degree in Administration, Accounting, or related fields). * Prior experience in collections, financial reconciliation, or administrative roles. * Proficiency in computer applications (Microsoft Office, especially Excel). * Strong verbal and written communication skills. * Organizational skills, attention to detail, and problem-solving ability. Behavioral Competencies * Proactivity and accountability. * Negotiation skills and empathy in customer service. * Ability to work in teams and meet deadlines. * Focus on results and continuous improvement. What We Offer * Meal allowance * Transportation allowance * Attractive commission structure * Structured career development plan * Collaborative work environment and opportunity for growth within the Cartão de Todos network. **Benefits:** Cost-of-living allowance, Fuel allowance, Performance bonus, Meal allowance