Job Summary: The Junior EAD Analyst will be responsible for planning, organizing, and monitoring academic activities, student engagement, and the continuous improvement of EAD processes. Key Highlights: 1. Plan and organize the action schedule for the mediation team. 2. Develop student engagement strategies and internal support initiatives. 3. Contribute to the continuous improvement of EAD processes. **We are the University Center of Faculdades Metropolitanas Unidas, also known as FMU.** Recognized as one of the most traditional and innovative higher education institutions in São Paulo and across Brazil, FMU upholds **ethics** as a non-negotiable principle, guiding every action with integrity and responsibility. Our **commitment** is to deliver high-quality education, with excellence and determination in every challenge. We consistently pursue **high performance**, transforming obstacles into opportunities for innovation and exceptional results. **If this purpose resonates with you and you wish to join a dynamic and challenging environment, this is your opportunity!** Responsibilities and Duties The **Junior EAD Analyst** will plan, organize, and monitor academic activities related to undergraduate EAD courses. Responsibilities include developing and implementing student engagement strategies, supporting the mediation team, tracking performance indicators, conducting training sessions, and providing internal departmental support via helpdesk tickets. This role directly supports the student journey—contributing to orientation, onboarding, and retention—and ensures the quality of deliverables from the mediation team, process alignment, and continuous improvement of EAD academic routines. The analyst collaborates with mediators, faculty members, and internal departments, assisting in process execution and cross-team communication. Additionally, the analyst supports management in implementing best practices and suggesting operational improvements for the EAD environment. * Plan and organize the action schedule for the mediation team across undergraduate EAD courses. * Develop and implement communication workflows and student engagement strategies. * Provide support via helpdesk tickets to internal departments of the institution. * Monitor mediator performance indicators and adherence to scheduled activities. * Conduct training sessions and alignment meetings for mediators and faculty members. * Support new student onboarding and orientation initiatives, including participation in LIVE welcome events. * Provide ongoing support to mediators, clarifying questions regarding academic processes and routines. * Contribute to the continuous improvement of EAD processes by proposing workflow adjustments, best practices, and optimizations. * Perform other tasks assigned by management, ensuring alignment with academic and institutional objectives. Requirements and Qualifications * Completed Bachelor’s degree in Administration, Economics, Accounting, Engineering, or related fields. * Postgraduate degree/MBA in Finance, Controllership, or Management. * Advanced proficiency in Excel/Sheets, Power BI, and financial modeling. * Strategic mindset, strong analytical capability, and comfort working with complex data. * Clear communication skills to translate numbers into actionable insights for managers and executives. * Senior-level autonomy and decision-making ability. Additional Information **Salary:** Market-competitive. * **Medical insurance** fully covered by FMU; * Optional **dental insurance**; * **Life insurance**; * **Transportation allowance**; * **Meal allowance**; * **TotalPass**; * Two full **scholarships** for undergraduate and postgraduate programs. **Work Location: Liberdade Campus** **Work Mode:** 100% in-person Join us in revolutionizing education! Our bold purpose is to become the **world’s first EdTech university!** Furthermore, we aim to be a benchmark in Brazil and the real economy, impacting the lives of **1 million students** through innovative and accessible education. To achieve this goal, **our culture is our driving force.** We believe that **strategy, culture, and people** must evolve together in a continuous cycle of growth and transformation. Here, we don’t just talk about our values—we **live** each one, every single day! **Our Pillars: Ethics, Commitment, and High Performance** * **Ethics:** Our non-negotiable principle. We conduct all actions and decisions with integrity, always doing what is right. * **Commitment:** We deliver results with excellence and determination, from start to finish. * **High Performance:** We transform challenges into opportunities, always striving for the best and going beyond. If you want to join an **innovative, dynamic, and purpose-driven team**, this is where you belong! **Grow with us!** Employment Type: Permanent CLT Compensation: R$2.600,00 – R$2.800,00 per month Benefits: * Dental insurance * Education assistance * Commercial partnerships and discounts * Life insurance * Meal allowance * Transportation allowance Work Location: In-person
João Silva
Indeed · HR
João Silva
Indeed · HR
