Job Summary: Work as an Operations Analyst focused on scheduling, managing billing, transportation, fleet operations, and ensuring delivery efficiency and trip monitoring. Key Highlights: 1. Billing and transportation document management 2. Fleet control and maintenance 3. Analysis and resolution of operational inconsistencies **OPERATIONS ANALYST – SCHEDULING** **Responsibilities:** \> Request and issue CT\-e documents, ensuring accurate billing for all deliveries; \> Generate transportation documents and verify invoices, receipts, and bills of lading; \> Validate final billing to ensure correct charging for services rendered; \> Update drivers and vehicles in the system (e.g., KMM) to ensure accurate trip registration; \> Manage fleet documentation, scheduling maintenance stops and timely license regularization; \> Monitor coupling and uncoupling checklists, directing related requests to the maintenance department; \> Authorize drivers for trips, informing them of the scheduled itinerary; \> Submit monitoring requests to the insurance provider; \> Report estimated arrival status, communicating any incidents occurring en route; \> Analyze customer departures and arrivals, resolving identified inconsistencies; \> Monitor and analyze route deviations, unattended customers, and incidents, aiming to meet monthly KPI targets; \> Track and analyze the number of customers served, scheduled, canceled, and added ad-hoc for accurate performance evaluation; \> Analyze and perform data loading onto handheld devices used by drivers on routes; \> Participate in operational meetings with clients to align cargo requirements and scheduling adjustments. **Preferred Qualifications:** * Completed or currently pursuing a Bachelor’s degree in Business Administration, Logistics, or Production Engineering. * Intermediate/advanced Excel skills; **Salary: Salary expectation \+ comprehensive benefits package.** Working Hours: * 12x36 shift schedule \- Day or Night shift Employment Type: Full-time, Direct Hire (CLT) Compensation: Starting from R$3\.000,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What is your salary expectation? * Do you prefer the night or day shift? Work Location: On-site