We are a technology company driven by constant innovation and the high quality of our services. Our vision is to establish ourselves as the leading REGIONAL provider in the North Corridor. Therefore, we engage in digital transformation that enhances autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely and reliably. **All this because we believe that by connecting people, we connect the world!** We are seeking a dynamic, interactive, communicative, and organized individual who enjoys interacting with diverse types of people, as well as performing administrative tasks that ensure successful service delivery to our customers. **Your challenges will include:** * Daily customer support via telephone calls, chat, WhatsApp, or email to address their requests, provide clarifications, listen to and forward complaints and suggestions, etc. Access the company's computerized system to register or view the status of requests and update information for the customer. * The employee will work to build a positive relationship during each call, updating customer information in the database while providing customer service. * Collaborate with the team and management to stay updated on knowledge about our services and procedures, always keeping informed of any changes in company policies, impacting company results by resolving issues and transforming frustrated customers into loyal ones. * Handle administrative requests and inquiries from superiors, organize and schedule appointments, and serve as the point of contact for internal and external customers. **Required Qualifications:** * Completed High School; * Basic Microsoft Office Suite.
João Silva
Indeed · HR
João Silva
Indeed · HR
