Description: * High school diploma; * Intermediate computer skills; * Customer service and negotiation; * Sales techniques; * Communication skills. Competencies * Communication: Clear diction; Verbal fluency; Negotiation; Communication skills; * Social: Interpersonal relationships; Teamwork; * Behavioral: Commitment; Proactivity; Dynamism; Responsibility; Friendliness; Empathy; * Organizational: Time management; Planning and organization. * Follow work instructions specified in the company's standard operating procedures manual; * Maintain your workplace clean and organized at all times. * Make calls to customers to promote or sell services; * Answer customer calls and/or other communication channels; * Schedule evaluations for prospective customers identified through promotional campaigns; * Record in the system information related to performed activities; * Conduct customer satisfaction surveys according to company standards; * Perform sales follow-up activities such as sending letters, faxes, or emails; * Contact delinquent customers to schedule meetings for renegotiating outstanding debts, per internal company policy; * Identify delinquent customers based on data available in the computerized system; * Reschedule appointments for customers who failed to attend consultations and/or evaluations, per company manual and regulations. * Participate in technical and/or behavioral training sessions provided by the company. 2512070202191789150