Description: * Educational level: Completed technical education or ongoing/completed higher education in Information Technology, Networks, and/or related fields; * Willingness to travel; * Possession of Brazilian National Driver’s License (CNH), Category B; * Willingness to reside in Cruzeiro do Sul – Acre; and * Desired skills and knowledge areas: Infrastructure, Networks, Operating Systems, Databases, Servers, basic programming language knowledge, Hardware and Software, Server Infrastructure (Windows/Linux), Communication Networks (LAN/WAN, protocols), Monitoring Tools, and Information Security. Service Level: Monitor service levels, reporting any nonconformities whenever they occur, aiming to ensure service delivery and quality. Support IT audit activities. Support monitoring compliance with the Information Security Policy to ensure effective operation of Information Security. Infrastructure Technical Support: Guide employees on Infrastructure-related questions, based on documented and validated information provided by responsible departments, aiming to satisfy end users. Contribute technical solutions and functionalities for servers to be adopted by the Cooperative, supporting technological advancement of the environment. Participate in and execute problem and incident resolutions. Interact with product technical support teams, requesting and tracking service requests and problem resolutions. Support administration of monitoring tools to ensure full functionality and continuity of operational service processes. Network Technical Support: Guide employees on questions related to communication networks, based on documented and validated information provided by responsible departments, aiming to satisfy end users. Handle incidents and requests related to communication networks, implementing workaround actions when applicable or escalating to higher-level support teams to resolve the incident/request. IT Solutions: Participate in implementing operational processes for services within your area of responsibility, aiming to ensure service quality and continuity. Perform general configurations, hardware and software maintenance, and preventive actions. #LI-JS4 #LI-JS4 2512060202191907216