***Join our team!*** We aim to be nationally recognized for excellence and reliability in delivering solutions in high-criticality environments, guided by **Security**, **Integrity**, **Quality**, **Sustainability**, **Continuous Adaptation**, **Cultural Awareness**, and **Valuing People**. https://www.linkedin.com/company/liderban/ https://liderban.com.br/ https://www.instagram.com/liderban.br/ (@liderban.br) **IT Infrastructure Assistant** The **Assistant** will be responsible for providing direct user support and service, performing configuration and maintenance of computers, smartphones, and other IT devices. * Will support the team in software installation, updates, and troubleshooting, as well as carry out operational infrastructure tasks, ensuring continuous operation of equipment, access, and corporate resources. * Will serve as the initial point of contact for incident reports and requests, logging tickets, monitoring deadlines, documenting procedures, and ensuring compliance with IT standards and policies; * Provide on-site and remote technical support to users (Level 1\), resolving issues related to access, network, and corporate applications; * Configure basic accounts and access in Office 365 (Outlook, Teams, SharePoint); * And other activities related to Information Technology. * Experience: ✔ Previous experience in technical user support; ✔ Experience in maintenance and configuration of notebooks and smartphones; ✔ Basic knowledge of networks, internet, and local infrastructure; ✔ Experience with ticketing systems (e.g.: GLPI, Freshdesk, OTRS, etc.). **Working Hours:** Monday to Friday from 07:00 to 17:00 **Requirements** * Technical course in Computer Science, Networking, or related fields; * Preferably pursuing a higher education degree in Information Technology, Information Systems, or related areas; * Availability for on-site work in the Parque Xangri\-lá neighborhood in Contagem (near Belo Horizonte Zoo); Job type: Full-time CLT Pay: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Life insurance * Meal voucher * Transportation voucher Relocation/travel requirement: * Contagem \- MG 32186: Travel to or relocate to the job location prior to starting work (Mandatory) Selection question(s): * Do you have easy access to the Parque Xangrilá neighborhood (near Belo Horizonte Zoo)?