**Job Details** -------------------- **What are the challenges of the area and role:** This person will be responsible for receiving and serving our customers to assist them in scheduling exams. Therefore, we seek individuals who can surprise and delight those seeking services from Grupo Fleury. If you are passionate about transforming someone's day through hospitality, empathy, and communication, and wish to grow alongside market-leading professionals, this is your opportunity! **Main Responsibilities:** * Enter customer information and registration data to generate reports; * Type results of low, medium, and high-complexity exams within established deadlines according to the work schedule; * Review results of low, medium, and high-complexity exams in compliance with technical standards; * Serve internal and external customers via phone or in person, directing requests to the responsible technician; * Monitor and manage cases listed in pending result release reports; * Monitor the daily pending report to meet all established deadlines; * Monitor and manage cases listed in pending result release reports; * Assist in sending exam results, correspondence, and maintaining document records both physically and via email; * Control, organize, and maintain departmental archives by filing documents/contracts into specific folders for preservation and easier retrieval; * Organize the Cytology and Anatomical Pathology storage archive and retrieve and send slides/blocks upon request; * Retrieve, type, review, and request final release of exam results upon urgent requests and delayed communications from the Customer Service team. **We are looking for someone who has:** Completed high school; Experience in administrative routines; Basic knowledge of Microsoft Office Suite; Desirable experience in reception, secretarial, or office assistant roles; Good communication skills, dynamism, and flexibility. **What do we expect?** * Our essence inspires our everyday actions; therefore, we seek someone aligned with our purpose of caring for people; * Someone who values care and empathy throughout the journey, always placing the customer at the center of actions while pursuing excellence; * A desire to learn, appreciation for teamwork, and knowledge sharing. **Important Details:** Work schedule: 12x36 \- from 07:00 to 19:00 Location: Av. das Nações, 3801 \- Parque Jardim Itaú, Vespasiano \- MG, 33200\-000 **What we offer:** Medical assistance; Dental assistance; Food allowance; ️ Meal allowance; Childcare allowance; Life insurance; Wellhub; Profit sharing; Private pension plan; Educational partnerships offering discounts on courses at various educational institutions; Exclusive benefits to promote health and well\-being for employees and dependents. We strive to foster an inclusive culture that seeks equity and values diversity. To learn more about Grupo Fleury, visit the website: http://www.grupofleury.com.br **Requirements** -------------- ### **Minimum Education Requirement** **Completed High School (Secondary Education)**