Description: * Currently pursuing a bachelor's degree; * Excellent oral and written communication skills; * Proactive, organized, and detail-oriented profile; * Proficiency in Microsoft Office suite; * Experience in customer service. Preferred qualifications: * Prior experience in the insurance industry; * Knowledge of claims, endorsements, and collections processes; * Familiarity with management systems and insurance company platforms. * Provide customer service through various channels (telephone, email, WhatsApp, etc.) in a courteous, empathetic, and efficient manner; * Handle and follow up on requests related to claims, endorsements, and collections; * Maintain detailed and organized records of interactions and service activities in the brokerage’s internal systems; * Update customer registration data in internal systems and partner insurance company platforms; * Monitor the progress of requests with insurance companies, ensuring timely responses and resolutions within established deadlines; * Collaborate with other departments to continuously improve processes and enhance customer experience. 2512070202191909331