Level 1 Support Technician - Mid-Level

Description

Job Summary: The professional will be responsible for handling and resolving technical support requests in Microsoft 365 environments, operating systems, networks, and Windows servers, ensuring high-quality service. Key Highlights: 1. Collaborative work environment and growth opportunities 2. Access to IT training and certifications 3. Structured career path and support for professional development We are seeking a Mid-Level Level 1 Technical Support Analyst to join our IT team. The professional will handle and resolve technical support requests related to Microsoft 365 environments, operating systems, computer networks, Windows servers, and general technical support, ensuring high-quality service to customers. **Key Responsibilities:** * Provide technical support to users in corporate environments, with focus on Microsoft 365 (Outlook, OneDrive, Teams, SharePoint, etc.). * Perform diagnosis and resolution of issues in Windows 11 operating systems, including installation, configuration, and maintenance. * Conduct basic administration and support of Windows servers (Active Directory, permission management, DNS, file sharing, etc.). * Identify, analyze, and resolve computer network issues, such as connectivity problems, network device configuration, and basic diagnostics. * Document technical tickets and applied solutions in ticket management systems. * Configure and maintain hardware, printers, peripheral devices, and mobile devices. * Monitor and ensure server operations, performing basic updates and backups. * Stay updated on emerging technologies and best practices in the technical support field. **Requirements:** * Prior experience in technical support companies or IT outsourcing environments. * Proficiency in the Windows 11 operating system, including advanced troubleshooting. * Practical experience with Microsoft 365 tools, including support and configuration. * Knowledge of computer networking (DNS, DHCP, TCP/IP, Wi-Fi, switches, and routers). * Familiarity with basic Windows server and Active Directory administration. * Experience with remote support and ticket management systems. * Excellent communication skills and customer orientation. * Certifications related to Microsoft 365, Windows, or networking (preferred). **Advantages:** * Basic knowledge of information security, such as firewalls and antivirus software. * Experience in automation and integration of Microsoft Power Platform applications. * CompTIA A+, Network+, Microsoft Azure Fundamentals, or similar certification will be considered an advantage. **What We Offer:** * Collaborative work environment and growth opportunities. * Access to IT training and certifications. * Structured career path. * Attractive benefits, including support for professional development.