Bilingual Operational Supervisor

Description

Job Summary: BRT Lounges is hiring an Operational Supervisor to manage teams and ensure excellence in premium customer service within airport VIP lounges. Key Highlights: 1. Lead the team and ensure a high standard of customer service 2. Manage operations in airport VIP lounges 3. Opportunity for professionals with experience in management and hospitality BRT Lounges is seeking an Operational Supervisor to work in our VIP lounge at the airport. We are looking for a professional with experience in team management and premium customer service, ensuring operational excellence of the lounge. **Responsibilities:** * Supervise the team and ensure a high standard of customer service; * Monitor lounge organization, cleanliness, and maintenance; * Ensure compliance with operational procedures and airport regulations; * Manage access control and passenger flow; * Administer inventory of food, beverages, and amenities; * Liaise with airlines, suppliers, and other partners; * Resolve issues and ensure customer satisfaction; * Prepare operational reports and propose continuous improvements. **Requirements:** * Prior experience in operational management, hospitality, airports, or related fields; * Ability to lead teams and interact with high-end customers; * Fluency in Portuguese and English (additional languages are a plus); * Knowledge of operational processes and quality control; * Availability to work rotating shifts, including weekends and holidays. **Benefits:** * Competitive salary; * Comprehensive benefits package; Employment type: Permanent CLT Compensation: R$1\.695,20 \- R$3\.500,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance