Technical Support Assistant

Description

Job Summary: Providing technical support to customers, clarifying questions regarding system functionality and assisting in resolving operational issues. Key Highlights: 1. Provides comprehensive technical support and guidance to users. 2. Focuses on resolving operational issues and ensuring customer satisfaction. 3. Contributes to enhancing the customer experience through improvement suggestions. Our client is a **Technology** company seeking a **Technical Support Assistant** to join its team and perform the following responsibilities: * Provide technical support to customers, clarifying questions about system functionality; * Guide users on the correct use of platform features; * Assist in resolving operational issues, such as system errors, access difficulties, or process failures; * Deliver remote support via phone, chat, or other channels defined by the company; * Record and track all support interactions, maintaining an updated history in the internal system; * Escalate complex requests to responsible departments (IT, development, or sales); * Support customers during data migration and system updates, when required; * Suggest improvements to support processes, contributing to enhanced customer experience; * Ensure customer satisfaction by delivering courteous, empathetic, and efficient service. Requirements: * Driver's license category B; * Basic knowledge of computer systems; * Typing proficiency; * Availability for occasional travel. Salary and Benefits: * Fixed salary of R$ 1.920,00; * Meal allowance of R$ 500,00; * Transportation allowance; * Hapvida health insurance with co-payment.