Job Summary: Multichannel customer service and conflict management, maintaining excellence and up-to-date information in a dynamic school environment. Key Highlights: 1. Commitment to ethical and holistic citizen education 2. Innovation and continuous learning 3. Focus on personal and professional development We are inspired by our commitment to educating ethical, aware, empathetic citizens prepared for the future. We carry out this mission supported by innovative technologies and methodologies, and by dynamic, holistic education across our 18 campuses located in the states of Paraná, Santa Catarina, and São Paulo. We believe that, throughout this process, other factors are equally important—such as believing in education for life, investing in individuals’ continuous qualification, fostering values, and encouraging sports and culture. We are committed to attracting top talent—**people driven by challenges and inspired** by opportunities for personal and professional growth. If you identify with our Positive way of being, **submit your resume and apply for this position!** JOBS OPEN TO PEOPLE WITH OR WITHOUT DISABILITIES. **Responsibilities and Duties** **What does our department do at Colégio Positivo? Let’s take a look!** Work Across Multiple Communication Channels You will handle requests arriving through various platforms: phone, email, WhatsApp, and in-person at the reception desk. The challenge is to maintain the same high standard of excellence across all channels, prioritizing urgency without leaving any request unresolved. Managing Conflict Situations It is common for parents or students to contact customer service to express frustration regarding grades, invoices, or internal procedures. Your role will be to **listen actively**, demonstrate empathy, and seek the best possible solution—even during tense moments. Remaining calm and courteous will be essential. Staying Up-to-Date Information flow in a school setting is dynamic. New calendar dates, coordination announcements, changes in financial procedures, and school events occur constantly. The challenge lies in absorbing and assimilating all such information to provide accurate responses—avoiding incorrect or outdated data. **Requirements and Qualifications** **What we expect you to know:** **School Secretarial Routines:** Familiarity with basic school procedures is essential—including enrollment and transfer processes, document requests (academic transcripts, certificates), and issuing official notices. **Microsoft Office Suite:** Proficiency in tools such as Word, Excel, and Outlook. You will use these tools to create and organize documents, manage data spreadsheets, and handle email communications. **Preferred Qualifications (Nice-to-Have):** Prior experience with school management software such as **Lyceum** or similar systems is a strong advantage, enabling faster access to student information and more efficient service delivery. **Additional Information** **Why work here? Discover our benefits and amenities designed to enhance your quality of life and well-being:** We care about your well-being and want you to smile every day—so we offer **health insurance, dental insurance, and life insurance**. Want to keep specializing and learning? Here, you receive **Education Incentives** through partner institutions. We offer **meal vouchers and/or on-site cafeteria**, depending on job role and location. Commute by bus? We provide **transportation vouchers**. Drive a car, motorcycle, or bike? We also offer **parking and bicycle storage**, subject to your location’s criteria. Want to keep specializing and learning? We have the “Gestão de Gente” platform, offering online courses designed to **accelerate your development**, plus a dedicated **feedback space**, embedded in our culture. English language instruction is highly valued in our schools—both in regular and bilingual programs—so English proficiency is an advantage. **We offer annual English courses for permanent employees**, with limited slots and certification. Did you like it? Let's go! Achieve work-life balance and well-being with **Wellhub**: take care of your mental and physical health with us! We value long-term contributors: employees with over six months of tenure may participate in **internal recruitment** for positions across any Group Positivo unit. When your family grows, you’ll be entitled to **extended maternity or paternity leave**. **Birthday day off**, for administrative staff—or school break time off, for teaching staff—so you can enjoy your special day your way. Want **exclusive discounts** at numerous establishments? Positivo Mais Vantagens is our employee and dependents’ club. Team members also have access to Meu Positivo to purchase Positivo Tecnologia products at smart discounts. We encourage mindful use of your income. We offer the **Good Card and payroll-deducted loans**, with limits based on salary. **So, why Group Positivo?** Our DNA consists of **four universal competencies: Enchantment, Simplicity, Learning, and Unity**. Together, these competencies define our unique identity. This position is for people who love bringing **\#enchantment** to everyone—clients, colleagues, suppliers—no matter who they are! We know teamwork is essential to delivering extraordinary projects, which is why **\#unity** is fundamental here. We believe **\#simplicity** is key to delivering great work—so we always strive to simplify things and avoid unnecessary complications. And **\#learning** is our motto—we’re constantly teaching and learning, so we seek people eager to join this journey of continuous evolution. **Shall we build a \#Positive world together?** **Innovation is part of our story** Our story began in 1972, sparked by a team of teachers who created an innovative college entrance exam preparation course. Since then, we’ve built over 50 years of history, establishing our companies as leaders across all our areas of operation: Education, Educational Solutions, Technology, and Printing. **Our Positive Way of Being** Our team is guided by the values of Ethics, Knowledge, Work, and Progress. Here, we value collaboration, continuous development, innovation capability, and efficient simplification. Thanks to these attributes, we’ve earned the Great Place to Work® certification as one of the best companies to work for.