Job Summary: We are seeking a professional with experience in customer service, customer support centers (SAC), or related areas to work as a specialized consultant in design and finishing. Key Highlights: 1. A unique opportunity to develop as a specialized sales consultant 2. Work in a growing market, offering products of the highest standard 3. Company certified twice by Great Place to Work (GPTW) Join Grupo IGL! At Grupo IGL, we know that what makes us excellent are the people who stand with us! We are a benchmark in the construction and finishing sector in Minas Gerais, with over 55 years of history through the brands Viveza and BEL LAR. Here, we value the well\-being of every employee and believe in an inspiring environment full of exchanges, engagement, and moments of relaxation. This is how we create a place where you feel valued and motivated to grow alongside us, living a journey of achievements that goes beyond results. If you have sales experience, are passionate about the commercial area, and wish to stand out as a consultant, we have the ideal opportunity for you! Join one of Brazil's leading finishing companies and accelerate your career with us. Don’t let this chance pass you by! At Bel Lar, we offer a unique opportunity to develop as a specialized sales consultant in design and finishing, within one of the most renowned companies in the segment. You will have the chance to work in a fully expanding market, offering products of the highest standard. Your career’s future starts now! Don’t miss this opportunity. Apply today and begin your journey to success with us! **Responsibilities and Duties** * Respond to and resolve customer requests reported by sales representatives via phone, e\-mail, chat, or social media, providing clear and high\-quality feedback. * Record all customer interactions in the system, ensuring a complete, up\-to\-date, and accurate history. * Identify recurring issues in customer service and suggest improvements to optimize processes and increase satisfaction. * Monitor and resolve customer complaints, proposing quick and company\-policy\-aligned solutions. * Collaborate with logistics, sales, product, and other departments to resolve complex customer service issues. * Monitor customer satisfaction levels through surveys and feedback, proposing continuous improvement actions. * Ensure adherence to customer service response deadlines and internal company standards. * Assist in creating support materials, such as FAQs and guidelines, to facilitate customer self\-service. * Strengthen relationships with sales representatives and customers, always aiming for efficient demand resolution and increased satisfaction. * Contact suppliers directly to resolve incidents. * Negotiate with suppliers for replacement of damaged products or request refunds, overseeing return processes and invoice cancellation. * Prepare quotations and make spot purchases in the market to meet delayed product demands, subject to management approval. * Complete and update the ongoing incident tracking spreadsheet, maintaining control and monitoring of active cases. **Requirements and Qualifications** * Completed High School education (a Bachelor’s degree in progress in Administration, Logistics, Communications, or related fields is desirable) * Prior experience in customer service, customer support centers (SAC), or related areas. * Strong verbal and written communication skills; proficiency in customer service tools such as phone, e\-mail, chat, and social media **Additional Information** Some benefits of joining our team: * Health and dental insurance: available from day one; * Meal allowance card; * Life insurance: fully covered by us; * Free online medical and mental health support; * Annual bonus (available after two full years with the company); * Scholarship program for your professional development. And more! * Partnerships with educational institutions; * Wellness platform offering discounts at gyms; * Discounts on our products; * Commuter allowance; * Wedding Gift Program: getting married? We celebrate with you! * Happy Day: time off on your birthday; * Referral bonus for successfully hired candidates For 60 years, we have built stories that transform lives. We are a benchmark in construction and finishing in Minas Gerais, with the brands Viveza and BEL LAR present in 9 cities and guided by innovation, quality, and excellence in customer service. Our headquarters is located in Divinópolis, where we also operate a modern distribution center ensuring fast deliveries and earning our customers’ trust. More than numbers, we are made of people. We have over 400 dedicated employees committed to their work — professionals who combine experience and creativity with a clear purpose: dedicating ourselves to the well\-being of every person in their home. We believe in a healthy environment and in the development of those who walk with us. Through collaboration, lightness, and inspiration, ideas are exchanged, talents flourish, and motivation is our daily fuel. We are a company **certified twice by Great Place to Work (GPTW).** A recognition confirming that we truly are **a great place to work**. \#WeGrowTogether
João Silva
Indeed · HR
João Silva
Indeed · HR
