Job Summary: The Seres Group and ID LOGISTIC are seeking a Quality Analyst to manage management systems, conduct audits, and analyze complaints, with a focus on continuous improvement and compliance. Key Highlights: 1. Support for managing the local quality management system. 2. Management of corrective actions and continuous improvement. 3. Ensure favorable outcomes in external and internal audits. ***The Seres Group, in partnership with ID LOGISTIC, is recruiting professionals for the position of QUALITY ANALYST.*** **Requirements:** Completed undergraduate degree; Proficiency in Microsoft Office Excel spreadsheets; Knowledge of quality management systems; English proficiency desirable; **Responsibilities:** * Provide support to Quality Management / Supervision / Coordination and Site Management for managing the local quality management system, through policies, procedures, operational manuals, work instructions, and document standardization. * Manage corrective actions, identify process risks, and drive continuous improvement using quality tools and people/team management. * Support tabulation and management of SLA and intranet KPIs established in the Operational Cockpit, via Operational Cockpits and intranet KPIs; ensure compliance with all commitments stipulated in the CID Operational Best Practices Reference; * Conduct training and guidance to foster continuous growth. * Ensure favorable outcomes in all external and customer audits required to meet internal, external, and customer requirements, in accordance with our Quality Policy and company values. * Conduct internal and corporate audits according to an annual program; report all necessary risks and improvements to Quality Supervision / Coordination and Site Management. * Analyze and control customer complaints / disputes, based on occurrences opened by customers after receipt of goods, entering complaints into databases, assessing their validity, determining scope, performing root cause analysis, and enhancing processes. * Support management of NCs (Non-Conformities), RAPs (Requests for Action Plans), and RACs (Requests for Corrective Actions), and follow\-up on related actions. Support conducting the critical review meeting for temperature reports and unit reports. * Participate in the unit’s Critical Review Meeting together with other departments and Site Management. * Monitor compliance with all applicable regulatory requirements and laws relevant to each individual and corporate operation. * Conduct training and coaching. Support the Site Manager and Quality Supervision / Coordination or Quality Manager in their absence, through established daily and monthly reporting. * Ensure all personnel understand and adhere to Quality, Safety, Environment, and Health Policies across all processes and services provided directly or indirectly, through ongoing communication, training, and internal auditing. * Follow up with departments or units (in corporate contexts) on open corrective and preventive actions, monitoring deadlines and status; * Participate in and assist the unit’s responsible person during customer and operational meetings whenever Quality Department involvement is required; * Prepare presentations for training and meetings as needed; * Organize the workplace in accordance with Quality Good Practices and 5S, complying with SMS rules. * Comply with the unit’s Quality, Safety, and Environmental Management System, adhering to operational good practices and following quality and occupational safety pillars as well as food/product safety, in accordance with standards and specifications set forth in the unit’s policies, manuals, and operational procedures. * Be aware of significant environmental aspects and impacts, as well as unacceptable hazards and risks within your area. * Be informed about incidents and their investigations, and be aware of your right to refuse to perform any activity presenting an imminent danger. **Salary:** * Salary expectations **Working Hours:** * Rotating schedule 5x2 – 08:00 to 17:48 **Work Location:** * Extrema/MG. Minimum Education Level: Undergraduate Degree Languages:* English (Basic)