Customer Service Representative - Diamantina

Description

Job Summary: Citizen Experience is seeking a talented and unconventional Customer Service Representative for our Success Team, with a focus on process skills, communication, and interpersonal abilities, within a career-accelerating environment. Key Highlights: 1. Join the Success Team in an environment that accelerates your career 2. Handle public-facing services, initial screening, and administrative support 3. Be part of a team that supports, respects, and collaboratively innovates Citizen Experience is looking for a talented and unconventional **Customer Service Representative** to join our **Success Team**. If you possess exceptional **process skills**, are communicative, and comfortable interacting with **people**, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute**, **motivate**, and collaborate **creatively** — this is how the best ideas emerge. If you're seeking to **accelerate your career** in an environment full of **opportunities**, where acceleration means not only advancing in roles and responsibilities but also continuously tackling challenges, don't miss this chance! **Responsibilities and Duties** **Your main responsibilities** You will be a key point in the citizen's experience, performing tasks such as: * **Public-facing service:** greet, guide, and clarify inquiries about available services with empathy and clarity; * **Document screening and verification:** ensure all information is accurate prior to forwarding; * **Request processing:** assist in completing forms, collecting data, and forwarding services such as ID cards (RG), driver's licenses (CNH), and appointments; * **Administrative support:** update records, organize and archive documents, and maintain databases; * **Queue and appointment management:** organize the service flow to improve efficiency and reduce waiting time; * **Problem resolution:** promptly and courteously resolve inquiries, escalating complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office Suite; * Good typing skills; * Prior experience in public-facing service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * From 07:30 to 17:18\. **Work location:** * Rua Vicente Figueiredo, No. 85 \- Centro, Diamantina. ZIP Code 39100\-000 **We offer a benefits package including:** **Transportation Allowance** (6% deduction) **Birthday Day Off** – a full day just for you to celebrate however you wish! **Health Insurance Plan** – Co-payment based; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** – Co-payment based; monthly premium for the primary insured covered by the company. **Meal/food Allowance** – R$ 25.73 per day for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, simplifying citizens' lives through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople