Senior IT Infrastructure Analyst

Description

Job Summary: We are looking for a creative and good-humored professional who enjoys learning, is responsible, and committed to working in a dynamic IT environment. Key Highlights: 1. Passion for the creative chaos of IT and solving challenges 2. Focus on continuous learning and authenticity at work 3. An environment that values proactivity and teamwork Do you enjoy the creative chaos of IT, laugh off setbacks, and treat challenges as fuel? Then you might be exactly who we’re looking for! We want someone creative, good-humored, eager to learn and seek knowledge, responsible, free of prejudice, and committed to their work. Here, authenticity and passion for what you do matter greatly! **CANDIDATE QUALITIES:** * Strong Linux knowledge. * Basic understanding of SQL queries. * Solid networking knowledge. * ShellScript expertise. * Knowledge of Iptables and/or PfSense firewalls. * Analytical ability to investigate and resolve complex problems in Telecom and/or applications, with diagnostic experience. * Adaptability, proactivity, enthusiasm, and common sense. * Organization and quick reasoning. * Enthusiasm for learning and teaching. * Good interpersonal skills and enjoyment of teamwork. * Customer-oriented attitude. No “laziness or fear” of making calls and assisting customers. * Strong communication skills. * Appreciation for end-to-end processes. * Curiosity to seek information and deepen understanding of topics and tasks. * Focus on delivery and results. * Takes notes and asks questions. * Precise and attentive. * Enjoys listening and helping others. * Dynamic and fast-paced. * Prioritizes problem resolution before refining the solution. * Handles unforeseen situations well. * Formal education is not critical, but hands-on experience is essential. **YOU’LL STAND OUT IF YOU:** * Have knowledge of conventional telephony and SIP. * Possess solid Python knowledge. * Have experience with VICIdial. * Have experience with Asterisk. * Are fluent in English. * Are not boring! * Want to conquer the world! * Know how to brew coffee — because we love it! * Hold certifications. * Have n8n knowledge. **RESPONSIBILITIES** * Providing intermediate-level support to internal and external customers; * Supporting users regarding network assets such as switches and access points; * Configuring IP extensions, maintaining PABX and IVR environments; * Handling tasks/demands escalated from the junior-level team; * Deploying systems, services, and servers; * Writing automation scripts for the IT infrastructure environment; * Holding meetings with customers whenever necessary to clarify requirements; * Configuring and maintaining local network equipment, including installation and configuration of computers and network assets; * Monitoring servers and other network assets; * Managing monitoring rules via Zabbix and Grafana; * Performing preventive and/or corrective maintenance on servers and other network assets as needed; * Providing support and maintenance for telecom environments, whether hardware- or software-based; * Supporting the development team whenever required; * Updating documentation; * Participating in the creative process of new projects; * Researching new tools and/or services available in the market for application in new projects.