Description: * Completed higher education. * Knowledge of IT team and service management. * Experience with ITIL, incident management, change management, and vendor management will be considered a plus. * Coordinate IT technical teams (support, infrastructure, systems, networks, field services, etc.). * Perform operational management of services, ensuring availability, continuity, and quality. * Participate in strategic technology planning together with management. * Manage contracts, vendors, licenses, service delivery, and SLAs. * Evaluate, propose, and implement technology solutions aligned with business needs. * Monitor performance indicators, incidents, service tickets, and team productivity. * Control budget, operational costs, and technology investments. * Supervise information security practices and technological compliance. * Lead change management, releases, and ITIL processes. * Participate in audits, action plans, continuity planning, and critical processes. * Prepare executive reports and status presentations for clients and internal management. * Conduct training, onboarding, and technical development for the team. * Support critical operational decisions and ensure proper escalation. * Lead meetings with internal departments, clients, and vendors. * Promote continuous improvement of processes, controls, and technological resources. 2512130202201917513