Commercial Assistant

Description

Job Summary: A professional responsible for managing communication with customers, recording interactions, optimizing appointment schedules, and analyzing results to ensure customer satisfaction. Key Highlights: 1. Customer communication and journey management 2. Appointment scheduling optimization 3. Results and customer satisfaction analysis **Responsibilities:** * Respond to messages originating from the company's various customer service channels. * Record 100% of customer interactions and manage the customer journey flow, from initial contact through to successful conversion into a new interaction. * Ensure that 100% of sales are properly recorded in the financial management system. * Promote optimization of partner appointment schedules. * Send customer satisfaction and reaction (NPS) surveys and ensure responses are received within a maximum of 2 days after the service completion date. * Manage survey responses and select those eligible for posting on Google My Business. * Present a monthly summary of interactions handled via the channels under your responsibility, highlighting key events, total number of interactions, and main topics discussed. **Requirements:** * Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); * Typing and social media management skills; * Completed high school education. **Working Hours:** * Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM Employment Type: Full-time CLT Compensation: R$2.000,00 per month Benefits: * Fuel allowance * Transportation voucher