Support Technician

Description

Job Summary: Responsible for incident handling, equipment configuration, ensuring the proper functioning of software and hardware, and participating in IT rollout projects, providing technical support. Key Highlights: 1. Incident handling and SLA queue monitoring 2. Equipment configuration and installation 3. Technical support for software and hardware **SUMMARY OF RESPONSIBILITIES:** * Responsible for incident handling via SLA queue monitoring; * Equipment configuration and installation; * Ensuring the proper functioning of software and hardware to align the IT environment with business requirements through sound IT service management practices; * Participation in IT rollout projects; * Technical support **BENEFITS:** * On-site meal allowance * Transportation provided by the client * Health insurance * Dental insurance * Life insurance **REQUIREMENTS:** * Completed or currently pursuing a Bachelor's degree in Information Technology Employment type: Full-time, Permanent CLT Compensation: R$1\.972,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal voucher * Transportation voucher