Senior Support Analyst

Description

Job Summary: A professional providing Level 1 and Level 2 technical support, resolving incidents on Windows, Linux, and macOS workstations, as well as software and network issues. Key Highlights: 1. Level 1 and Level 2 technical support for end users 2. Troubleshooting Windows, Linux, macOS, and Office suites 3. Experience with Active Directory and networking concepts Provide Level 1 and Level 2 technical support to end users, delivering solutions for incidents and issues affecting Windows, Linux, and macOS workstations and peripherals, including Office suites and other software; · Intermediate or technical English; · Advanced troubleshooting skills for operating systems, software, and computer devices running Windows 10 or later; · Basic or intermediate troubleshooting skills for operating systems, software, and computer devices running Linux and macOS; · Experience installing, using, and troubleshooting Office suites across multiple versions, including MS365; · Experience working with Microsoft networks and Active Directory; · Knowledge of antivirus solution installation and support; · Computer networking concepts, including TCP/IP, DNS, DHCP, and VPN; · Knowledge of IT Service Management (ITSM) methodologies; · Basic knowledge of firewalls and corporate Windows networks with Active Directory; · Fundamentals of information security. Employment Type: Full-time CLT Compensation: R$2.500,00 - R$2.800,00 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Life insurance * Meal voucher * Transportation voucher Selection Question(s): * What is your expected salary? Experience: * Senior Support Analyst (Preferred) License/Certification: * Which certifications do you hold? (Preferred) Work Location: On-site