Customer Success Analyst

Description

Job Summary: We are seeking a professional to serve as the primary point of contact for distance learning students, ensuring their engagement, retention, and success throughout their educational journey. Key Highlights: 1. Focus on supporting distance learning students and their educational journey 2. Direct involvement in student retention, engagement, and success 3. Collaboration with administrative, pedagogical, and technological departments **Customer Success Analyst (Focus on Student Support – Distance Learning)** Work Mode: On-site Employment Type: CLT \| 44 hours per week **Compensation and Benefits** * Salary: R$ 1\.893,60 * Transportation Allowance * Meal Allowance * Study Grant of up to 70% (undergraduate and postgraduate) after 3 months **About the Opportunity** We seek a professional who enjoys interacting with people, pays close attention to service quality, and wishes to be part of students’ educational journeys. This role is essential for delivering a positive distance learning experience, directly contributing to student retention, engagement, and success. **Main Responsibilities** * Serve as the primary point of contact for students at the distance learning center * Monitor students’ journey from enrollment to graduation * Provide in-person, telephone, and digital support * Guide students on accessing the virtual learning environment and academic activities * Monitor student performance and engagement * Identify dropout risks and implement retention strategies * Support re-enrollment processes * Conduct satisfaction surveys and propose improvements * Assist in organizing in-person exams and events * Prepare monitoring reports * Collaborate with administrative, pedagogical, and technological teams **Requirements** * Completed or ongoing undergraduate degree (Administration, Pedagogy, Human Resources, Communications, or related fields) * Experience in customer or student support * Familiarity with digital tools (Microsoft Office or Google Workspace) **Preferred Qualifications** * Experience in distance learning or academic operations * Knowledge of educational management systems **Ideal Candidate Profile** * Clear and empathetic communication * Active listening and student-centered focus * Organization and proactivity * Resilience and emotional intelligence * Results- and goal-oriented mindset * Strong teamwork skills **Working Hours** * Monday to Thursday: 12 p.m. to 9 p.m. * Friday: 11 a.m. to 8 p.m. * Saturday: 8 a.m. to 12 p.m. Pay: R$1\.893,00 \- R$1\.893,01 per week Benefits: * Education Assistance * Meal Allowance * Transportation Allowance Work Location: On-site