Internship in Infrastructure

Description

Job Summary: We are looking for a professional to manage and analyze requests and incidents, diagnose failures, and apply technical solutions, ensuring initial customer support. Key Highlights: 1. We transform complex challenges into intelligent solutions 2. High-performance team focused on innovation 3. Development of solutions that make a difference Are you driven by technology, data, and innovation? At Triggo.ai, we transform complex challenges into intelligent solutions. We are a Brazilian company focused on Analytics, AI, and digital transformation, helping organizations make more strategic decisions and generate real business impact. We work across various market sectors, always combining cutting-edge technology, business insight, and agile execution. If you want to build solutions that make a difference and grow alongside a high-performance team, this could be your place. Join Triggo.ai and build the future with us. **Responsibilities and Duties** * Manage requests, incidents, problems, and changes; * Analyze tickets opened by users; * Conduct tests to diagnose failures; * Identify and implement solutions for technical issues; * Manage ticket workflow, ensuring proper tracking; * Initiate first contact with the customer; * Classify and route tickets according to the nature of the issue; * Provide first-level support, clarifying doubts; * Execute initial problem resolutions and guide users when necessary. **Requirements and Qualifications** * Technical or undergraduate program **currently in progress;** Must be enrolled in fields such as: * Information Systems * Computer Science * Computer Engineering / Computational Engineering * Systems Analysis and Development * Related fields We are the **SysMap Group**, comprised of the brands **SysMap Solutions, TriggoLabs, and triggo.ai**, an ecosystem of high-impact companies in the market, delivering innovative technology solutions that transform businesses and develop people. Our essence is driven by **a passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges, operating across diverse segments and actively following technological evolution. Here, we believe that **technology only delivers value when built by people**. Therefore, we cultivate an ethical, collaborative, and diverse environment where learning is constant and excellence in what we do is part of our identity. **The only way to participate in SysMap Group selection processes is through the company’s pages on the Gupy platform; there is no participation or hiring fee.**