Collections Operator

Description

Job Summary: The professional will engage in direct customer contact for debt negotiation and credit recovery, recording interactions and monitoring agreement fulfillment. Key Highlights: 1. Customer contact via telephone, WhatsApp, email, and systems 2. Debt negotiation with focus on agreements and installment plans 3. Performance aligned with credit recovery targets Main Responsibilities: Customer contact (telephone, WhatsApp, email, or collection systems) Debt negotiation, proposing agreements, installment plans, and deadlines Recording interactions in the system (payment promises, agreements, status) Monitoring payments and ensuring agreement compliance Compliance with the Consumer Protection Code, avoiding abusive practices Performance aligned with credit recovery targets Types of Collection: Preventive collection: before or shortly after due date Amicable collection: courteous negotiation Active collection: direct and frequent contact Receptive collection: handling inquiries when customers contact the company Important Skills: Strong communication and persuasion skills Empathy and emotional control Organization and attention to detail Ability to negotiate and handle objections Basic knowledge of finance and collection systems Employment Type: Full-time CLT Compensation: R$1.600,00 - R$2.000,00 per month Work Location: On-site