IT Support Technician Position is also open to People with Disabilities (PCD). Handle requests via ITSM software in alignment with management, view, analyze and execute necessary procedures for resolving incidents and requests on-site. Responsibilities: Respond to user support tickets across the computer network, including assembly, repairs, and configuration of equipment, as well as assistance with hardware, software, and network access points. Train users on available applications. Perform equipment maintenance and upkeep. Register network access and usage through the IT user enrollment form. Install software upgrades based on the IT user enrollment form. Carry out adaptations and modifications to improve equipment performance. **Valid CNH B driver's license required.** Technical education in the field is desirable. Car ownership preferred. Job type: Full-time, Intermittent (freelance) Salary: R$1\.900,00 \- R$2\.200,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Childcare assistance * Commercial partnerships and discounts * Life insurance * Food voucher * Meal voucher * Transportation voucher Screening question(s): * Do you have a CNH