Negotiation Assistant

Description

Job Summary: The professional will be responsible for debt negotiation and recovery, multi-channel customer service, internal system data entry, and document analysis. Key Highlights: 1. Debt negotiation and recovery support 2. Multi-channel customer service and internal system data entry 3. Document analysis and ticket creation Responsibilities: \* Providing debt negotiation support; \* Delivering customer service via system, phone, e-mail, and other communication channels to ensure high-quality support; * Negotiating payment terms; \* Entering negotiation-related information into internal systems; \* Updating debt records and presenting proposals; \* Analyzing documents submitted through systems; \* Creating tickets to request additional documents; \* Performing other tasks related to the internal routine of the credit recovery department Essential Requirements: * Prior experience in a credit recovery department or company; \* Experience in customer service and debt negotiation; * Strong verbal and written communication skills; * Basic computer literacy; \* Knowledge of collections CRM R$ 1\.600,00 \+ R$ 300,00 meal allowance (meal card) Company with performance-based bonus policy for the department Working Hours: Monday to Friday, 8:00 AM – 5:00 PM; Saturday, 8:00 AM – 12:00 PM Employment Type: CLT (Consolidation of Labor Laws) Position Type: Full-time CLT Compensation: R$1\.700,00 \- R$1\.800,00 per month Benefits: * Meal allowance Work Location: On-site