**We are looking for professionals who prioritize customer experience and strive to deliver the BEST service possible.** **Who enjoy technology and can easily solve basic problems.** **Who can recognize opportunities and, when faced with challenges, think of practical and innovative solutions.** **Who have strong communication skills, express themselves clearly, and handle difficult and complex situations effectively.** **Who speak or have a good knowledge of English.** **Experience in customer service, technical support, familiarity with apps, games, internet, and general technology will be an advantage.** **If you are this professional, we would be delighted to have you with us. Moreover, you'll have the opportunity to represent one of the world's largest technology companies and gain valuable knowledge.** **\#JoinTP** **Responsibilities and Duties:** Ensure the customer feels confident that you will do everything possible to resolve their issue within your capabilities; Personalize every interaction to convey empathy and courtesy, making the customer feel welcomed and fostering loyalty; Confirm and verify whether the problem reported by the customer matches your understanding to find the best solution and optimize time; Relate to the customer’s reports or issues during the interaction; Explore problem details through questions in a friendly conversation to better understand the customer's situation; Guide the customer through articles or procedures clearly and simply, avoiding technical or complicated terms; Explain clearly and objectively what has been done and what still needs to be done by the customer, the company, or third parties; Resolve all customer issues according to current policies and procedures, even when such solutions require additional time; Change passwords; Configure devices; Restore accounts or devices; Pairing; Cancel services or subscriptions; Direct customers to authorized service centers or other departments; Schedule technician visits for hardware repairs; Restore content from backup; Assist customers in performing cloud or PC backups; Enrich, assist, or suggest something beyond what the customer initially requested during service; Represent the brand and its partners at all times, especially when the customer is dissatisfied with the proposed solution. **Salary:** R$ 1,813.36 \+ Benefits \+ Career Development Plan **Working Hours:** 14:20 to 20:40 **Work Schedule**: 6x1 \| **Daily Shift:** 06h20 Work Mode: On-site \| **Work Location:** Parnamirim RN **What We Are Looking For (Requirements):** Be of legal age Completed high school Men must have military reserve documentation or CAM Skills in technology and technical support Availability for on-site work at the Parnamirim RN campus Intermediate or advanced English Affinity with technology and technical support. **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to employee benefits, and that's no coincidence. Here, we value quality of life, development, and the safety of our employees. Discover some of the advantages that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Special PLR – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for night shifts). * Bullla Card: salary advance and payroll-deducted credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Well-being** * TotalPass: wellness and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Childcare Assistance: up to the child's first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple stages conducted independently. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will only be evaluated by the recruiter after completion of the entire assessment cycle. **Thank you for your interest in joining TP. We wish you good luck!**