**We are looking for professionals who prioritize customer experience and strive to deliver the BEST service.** **Who enjoy technology and can easily resolve basic problems.** **Who can recognize opportunities and, when facing challenges, think of practical and innovative solutions.** **Who possess strong communication skills, express themselves clearly, and handle difficult and complex situations effectively.** **Who speak English or have solid English proficiency.** **Prior experience in customer service, technical support, familiarity with applications, games, internet, and technology in general is a plus.** **If you are this professional, we would be delighted to welcome you aboard. Moreover, you will have the opportunity to represent one of the world’s largest technology companies and gain extensive knowledge.** **#JoinTP** **Responsibilities and Duties:** Ensure and convey to the customer confidence that you will do your utmost to resolve their issue within your capabilities; Personalize every interaction to demonstrate empathy and courtesy, making the customer feel welcomed and fostering loyalty; Confirm whether the problem reported by the customer matches your understanding, in order to identify the best solution and optimize time; Empathize with the customer’s reports or issues during contact; Explore problem details by asking questions in a courteous conversation to better understand the customer’s issue; Guide the customer through articles or procedures clearly and simply, avoiding technical or complex terminology; Explain clearly and concisely what has been done and what remains to be done by the customer, the company, or third parties; Resolve all issues brought by the customer according to current policies and procedures, even when resolution requires time; Change passwords; Configure devices; Restore accounts or devices; Pairing devices; Cancel services or subscriptions; Direct customers to authorized service centers or other departments; Schedule technician visits for hardware repairs; Restore content from backups; Assist customers in performing cloud or PC backups; Enrich, assist, or suggest something beyond the customer’s initial request; Represent the brand and its partners at all times—especially when the customer is dissatisfied with the proposed solution. **Salary:** R$ 1,813.36 + Benefits + Career Development Plan **Working Hours:** 2:20 PM – 8:40 PM **Schedule:** 6 days on / 1 day off | **Shift Duration:** 6 hours 20 minutes Work Mode: On-site | **Work Location:** Parnamirim, RN **What We Are Looking For (Requirements):** Must be of legal age High school diploma completed Male candidates must present military service certificate (Reservist) or CAM Technical skills in technology and technical support Availability for on-site work at the Parnamirim, RN campus Intermediate or advanced English proficiency Strong affinity with technology and technical support. **At TP, well-cared-for people build extraordinary results!** We are a market benchmark in benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Plan: advance to your next step in just 3 months. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for night shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee selection for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—and best of luck!**