**Do you prioritize customer experience and strive to deliver the BEST service?** **If your answer is YES, you’re the person we’re looking for!** **Join our team!** **#JoinTP** **Responsibilities and Duties:** Ensure customers that you will do your utmost to resolve their issues within your capabilities; Personalize every interaction to convey empathy and courtesy, making customers feel welcomed and fostering loyalty; Confirm whether the issue reported by the customer matches your understanding, in order to identify the best solution and optimize time; Relate to the customer’s reports or issues during contact; Explore problem details by asking questions in a courteous and personalized conversation; Guide customers clearly and simply through articles or procedures—avoiding technical or complex terminology; Explain clearly and concisely what has been done and what still needs to be performed by the customer, the company, or third parties; Resolve all issues brought by customers in accordance with current policies and procedures—even when resolution requires time: resetting passwords; configuring devices; restoring accounts or devices; pairing devices; canceling services or subscriptions; directing customers to authorized service centers or other departments; scheduling technician visits for hardware repairs; restoring content from backups; assisting customers with cloud or PC backups; enriching customer service beyond the customer’s immediate expectations; representing the brand and its partners at all times—especially when customers express dissatisfaction with the proposed solution. **What We’re Looking For (Requirements):** Must be of legal age High school diploma completed Male candidates must possess military service clearance (Reservist Certificate) or CAM Proficiency in technology and technical support Easy access to the Emaús region – Parnamirim – RN Preferred: Experience in Technical Support or Customer Service **Salary:** BRL 1,813.36 + Benefits + Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on / 1 day off — Sundays off **Shift Duration:** 6 hours and 20 minutes **Work Mode:** In-person **Work Location:** Emaús Campus – Parnamirim – RN **NOTE:** Training may occur at a time different from regular working hours. This information will be provided during the interview. **At TP, well-cared-for people build extraordinary results!** We are a market reference in employee benefits—and for good reason. Here, we value quality of life, professional development, and the security of our team members. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Plan: advance to your next role in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated Profit-Sharing Program (PLR) — recognizing and rewarding your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: promoting quality of life and access to a network of gyms. * Health Insurance including dependents—we care for those you love. * Childcare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our job openings are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please also note that participation in all stages does not guarantee selection for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**