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Then board this journey with us!**\n\n**#JoinTP**\n\n\nResponsibilities and Duties: Deliver human-centered, engaged customer service to ensure a unique experience; Assist customers with inquiries and manage dissatisfaction related to delays or check-in issues; Contribute to business improvement by building strong relationships with customers; Show interest in topics related to international travel, air tickets, flights, boarding, deplaning, etc.; Facilitate customer access to digital channels or guide them on how to use them.\n\n **Salary:** BRL 2,565.20 + Benefits + Career Development Plan\n\n**Work Hours:** Various shifts\n\n**Schedule:** 6 days on / 1 day off\n\n**Working Hours:** 6:20 AM\n\n**Work Mode:** On-site\n\n**Work Location:** Parnamirim/RN\n\n **What We’re Looking For (Requirements):**\n\n\nMust be of legal age;\n\n\nCompleted high school education;\n\n\nIntermediate or advanced English proficiency;\n\n\nAvailability to work on-site at the Parnamirim/RN campus;\n\n\nProficiency in computer skills and multiskill systems;\n\n\nExperience in customer service within call center environments.\n\n **At TP, well-cared-for people drive extraordinary results!**\n\n\nWe are a market reference in employee benefits—and for good reason. 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Set goals and pursue objectives aligned with Invenergy’s business, acting as a change agent and thought leader.\nResponsibilities* Ensure continuous improvement of safety standards with a focus on prevention, continual education, and training of the O\\&M team.\n* Focal contact point to customers, coworkers and stakeholders\n* Maintain relationship with the Client’s key personnel and identify new contractual opportunities.\n* Ensure profitability of the O\\&M business unit focusing on resource optimizations and cost control.\n* Lead the definition of O\\&M business main goals, KPI’s and report monthly results to company’s Senior Leadership.\n* Collaborate with Procurement team to identify and develop suppliers related to material and services for minor and major component exchanges.\n* Work with teams from other Invenergy regions sharing best practices and lessons learned.\n* Implement high standards of quality on services execution and maintain ISO certifications (9001, 14001 and 450001\\).\n* Ensure O\\&M activities are performed in compliance with Company policies and applicable norms and regulations.\n\n\nRequired Skills* Bachelor’s Degree in Engineering or related technical discipline (Electrical Engineering or Automation and Control as a differential)\n* Minimum 10 years overall work experience in engineering, operations, and/or maintenance, with at least 5 years of supervisory/managerial experience leading operations teams.\n* Extensive knowledge of service activities across multiple wind turbine platforms/different OEMs.\n* Understanding of Brazilian wind energy market and its key players.\n* Knowledge of Brazil wind industry supply chain (suppliers of: cranes, services, parts, repair shops, among others).\n* Strong leadership skills and ability to work effectively with all levels of personnel.\n* Excellent verbal and written communications skills.\n* Able to Travel 40% of the time.\n* Able to prepare annual budgets and report results to operations director.\n* Bilingual: Portuguese and English proficiency (Spanish desirable).\n* Computer proficiency in Microsoft Office software.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766594770000","seoName":"o-and-m-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-serrinha2/cate-customer-service-call-center/o-and-m-manager-6484413066611312/","localIds":"1156","cateId":null,"tid":null,"logParams":{"tid":"d7bc50da-f7e2-426c-a336-3c5812b62145","sid":"6cca7ba2-d446-4a86-9243-eaafd6af8f88"},"attrParams":{"summary":null,"highLight":["Lead O&M teams with focus on safety and profitability","Ensure ISO certifications compliance","Extensive experience in wind energy and supply chain"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Parnamirim,Rio Grande do Norte","unit":null}]},"addDate":1766594770828,"categoryName":"Customer Service Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4070","location":"Av. 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Explore problem details by asking questions, to better understand the customer’s issue in a courteous conversation. Guide the customer through articles or procedures clearly and simply, avoiding technical or complex terminology. Explain clearly and concisely so the customer understands what has been done and what further actions are required from them, the company, or third parties. Resolve all issues brought by the customer according to current policies and procedures, even when resolution requires time. Change passwords. Configure devices. Restore accounts or devices. Pairing. Cancel services or subscriptions. Direct customers to authorized service centers or other departments. Schedule technician visits for hardware repairs. Restore content from backups. Assist customers in performing cloud or PC backups. Enrich, assist, or suggest additional value beyond the customer’s initial request. Represent the brand and its partners at all times, especially when the customer is dissatisfied with the proposed solution. Build collaborative and effective relationships with colleagues, suppliers, and customers. Resolve inquiries and issues on first contact, focusing on efficiency. Properly manage escalations to the Team Manager or Supervisor. Demonstrate self-management and self-confidence in daily activities. 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Collaborate with the delivery team to identify areas for improvement and implement corrective actions. Develop and maintain detailed reports on quality metrics, highlighting trends and patterns. Provide clear, constructive feedback to team members and management to foster continuous improvement. Assist in training and coaching delivery personnel on quality assurance procedures and best practices. Ensure compliance with company policies, industry regulations, and customer service standards. Act as a liaison between quality assurance and other departments to resolve quality\\-related issues efficiently. Participate in the design and development of quality improvement initiatives and strategies.\n**Qualifications:**\n\n\nFluency in English and one additional language (both written and spoken). Proven experience in quality assurance, preferably within the delivery industry. Strong analytical skills and the ability to interpret complex data. 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Here, we value quality of life, professional development, and the security of our team members. \n\nDiscover some of the differentiators that make TP an outstanding place to work:\n\n**Professional Development**\n\n* Language Program: available to all employees.\n* Internal Promotions: we encourage growth from within!\n* JUMP Career Plan: advance to your next role in just 3 months.\n* Educational Partnership: up to 50% discount to support your development.\n\n**Financial Benefits**\n\n* Differentiated Profit-Sharing Bonus (PLR) – we recognize and reward your performance.\n* Meal Voucher and Food Allowance.\n* Fuel Voucher (for overnight shifts).\n* Bullla Card: salary advance and consigned credit.\n* Life Insurance and Funeral Assistance: peace of mind for you and your family.\n\n**Health and Quality of Life**\n\n* TotalPass: promoting quality of life and access to a network of gyms.\n* Health Insurance including dependents—we care for those you love.\n* Daycare Assistance: up to the child’s first 60 months, supporting parents.\n* Quality of Life Program: physical, mental, social, and financial wellbeing.\n\n**All our positions are inclusive and open to People with Disabilities.**\n\n\nPlease note that our selection process comprises multiple independent stages. 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Then, this position is for you!**\n\n **\\#ComeBeTP**\n\n **Responsibilities and Duties**: Will provide resolutive customer service via chat, e\\-mail, or voice.\n\n\n\n\n**Salary:** Starting at R$ 1,518.00 \\+ Benefits \\+ Career development plan\n\n\n**Working Hours**: Between 08:00 and 23:00\n\n**Schedule**: 6x1 \\- Rotating days off \\| **Working Hours:** 06h20\n\n**Work Mode:** On\\-site \\| **Work Location:** Parnamirim or São Gonçalo do Amarante \\- RN\n\n **What we are looking for (Requirements):**\n\nBe of legal age;\n\n\nCompleted high school;\n\n\nAvailability to work at the Parnamirim or São Gonçalo do Amarante \\- RN campus;\n\n **At TP, well\\-cared\\-for people deliver extraordinary results!**\nWe are a market reference when it comes to benefits, and it's no coincidence. 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Then this job is for you!**\n\n**\\#JoinTP**\n\n**Responsibilities and Duties:** Will provide active and receptive customer service to facilitate invoice payments;\n\nAnalyze the customer's history prior to contact, aiming to correct and clarify doubts.\n\n \n\n\n\n**Salary:** 1,518.00 \\+ Benefits \\+ Career development plan\n\n\n**Working Hours:** Between 05:00 and 23:40\n\n**Shift Schedule:** 6x1 alternating days off \\| 06:20\n\n\n**Work Mode:** On-site \\| **Workplace Location:** Parnamirim \\- RN\n\n \n\n\n\n**What we are looking for (Requirements):**\n\n\nBe of legal age;\n\n\nComplete high school education;\n\n\nProficiency with simultaneous screens and good typing skills\n\n**At TP, well-cared-for people build extraordinary results!**\n\n\nWe are a market reference when it comes to employee benefits, and that’s no accident. 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Do you enjoy innovation, technology, and more innovation?** \n\n**Are you fascinated by travel and always up to date on the latest news in this industry?** \n\n**This opportunity is for you!!** \n\n**\\#JoinTP**\n\n **Responsibilities and Duties:** \n\nProvide empathetic and engaging customer service to deliver a unique experience in Spanish.\nAssist customers with inquiries and manage dissatisfaction regarding delays or check-in issues.\nHelp improve our business by building strong relationships with our customers.\nEnjoy topics related to international travel, airline tickets, flights, boarding, disembarking, etc.\nFacilitate customer access to digital channels or instruct them on how to use them. **Salary:** From R$ 2,349.08 \\+ Benefits \\+ Career Development Plan**Schedule:** 6x1 (rotating days off) \\| 6h20 shift \n\n**Shifts:** Various shifts \n\n**Work Mode:** On-site \\| **Work Location:** Parnamirim \\- RN **What we are looking for (Requirements):*** Be of legal age\n* Advanced or native Spanish proficiency (with advanced Portuguese)\n* Completed high school or currently pursuing higher education\n* Experience in customer service in a call center.\n* Proficiency in computer skills and multiskill systems\n **At TP, well-cared-for people build extraordinary results!**\n\n\nWe are a market reference when it comes to benefits, and that's no coincidence. 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Piloto Pereira Tim, 172 - Centro, Parnamirim - RN, 59146-480, Brazil","infoId":"6453264205721912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"RN - INTERACTION EXPERT - CHAT SERVICE","content":"**Have you ever thought about working in a dynamic environment, within a collaborative setting of constant transformation and growth? Yes?! Then, this job is for you!**\n\n **\\#JoinTP**\n\n **Responsibilities and Duties**: Will provide chat support to clients holding credit cards, potentially handling simultaneous interactions.\n\nGeneral assistance, such as: credit limit, invoice balance, due date changes, travel notifications, invoice closing confirmation, resending invoices, etc.\n\n \n\nAt the end of each interaction, after delivering high-quality service, we will offer/sell a banking product/service, such as: invoice installment plans, digital invoices, paid SMS, additional cards, etc.\n\n **Salary**: R$ 1,518.00 \\+ Variable \\+ Benefits \\+ Career development plan\n\n\n**Working Hours:** Between 08:00 and 23:00\n\n**Schedule:** 6x1 \\- Rotating days off \\| **Shift Duration**: 6h20\n\n**Work Model:** On-site \\| **Work Location:** Parnamirim \\- RN\n\n **What we are looking for (Requirements):**\n\nBe of legal age;\n\n\nCompleted high school education;\n\n\nAvailability to work at the Parnamirim Campus \\- RN;\n\n\nProficiency with multitasking on multiple screens and good typing skills\n\n **At TP, well-cared-for people deliver extraordinary results!**\n\n\nWe are a market reference when it comes to employee benefits, and that’s no accident. 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