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Job Summary: We are seeking ambitious talents for a professional growth journey in health technology, with a focus on high-quality support, training, testing, and documentation of our platform. Key Highlights: 1. Opportunity for professional growth in health technology 2. We value the well-being and quality of life of our team 3. Transparent feedback at every stage of the selection process **Job Description:** At Nina Tecnologia, we are looking for ambitious talents eager to embark on a professional growth journey in the technology field. By joining us, you will have the opportunity to enter the world of technology applied to healthcare. We are firmly committed to our employees. In addition to offering professional growth opportunities, we value the well-being and quality of life of our team. **Our Selection Process:** **1 - Invitation for In-Person Interview:** In this initial phase, we will contact you via phone and/or WhatsApp to schedule an initial conversation. During this contact, we will ask some questions to get to know you better, and if everything goes well, we will schedule an in-person interview to continue our discussion. **2 - Interview with the Support Manager.** After the first contact, you will have the opportunity to meet in person with the Support Manager. This will be a chance to discuss your skills and experiences in more detail, as well as to learn more about our team and work environment. **3 - Interview with the General Manager.** If you advance to this stage, you will have the opportunity to meet with our General Manager. This is an opportunity to learn more about the company culture and for us to get to know you even better. **Transparent Feedback:** After each stage of the process, we ensure clear and constructive feedback—whether positive or negative. We value every candidate who participates in our selection process and are committed to providing useful and respectful feedback. **Responsibilities:** * **Support:** Deliver high-quality, proactive support through our various support channels (chat, email, platform). An analytical and proactive mindset is required to effectively resolve issues, always aiming for friendly and long-lasting relationships with our partners. * **Training:** Conduct training sessions on our platform. Full mastery of the platform’s functionality is essential to effectively convey knowledge. * **Testing:** Perform rigorous tests on our platform to ensure optimal functionality and performance related to support tickets. * **Documentation:** Contribute to creating clear and accurate internal documentation for our support team. **Required Knowledge:** The following knowledge is required: * Prior experience in **technical support** or related fields. * **Programming Logic:** Ability to think logically and solve problems efficiently. * **Databases:** Understanding of database fundamentals, such as data modeling, basic SQL queries, and report generation. * **Linux:** Familiarity with the Linux operating system, including terminal navigation, file and permission management, and execution of basic commands. * **Computer Networks:** Basic knowledge of computer networks, including communication protocols, IP addressing, remote access, and VPN. * **Concepts of HTTP, REST, JSON, and API Authentication:** Understanding of fundamental principles of HTTP-based communication, JSON data exchange format, and API authentication methods. * **API Testing Tools, such as Postman:** Proficiency in using API testing tools like Postman to conduct functional and integration tests. * **Ability to Read and Interpret Application Logs:** Competence in reading, analyzing, and interpreting application logs to effectively identify and resolve issues. * **JavaScript:** Basic knowledge focused on programming logic and structuring simple scripts, demonstrating the ability to understand and apply language fundamentals in practical situations. **Desirable Knowledge** * Experience with **ITIL** practices and **SLA** management. * Experience using customer service and ticketing management tools such as **Jira**. * Experience in **chatbot support and maintenance**, including familiarity with **Meta** platforms (**WhatsApp, Messenger, and Instagram**) applied to chatbot solutions. * Experience troubleshooting integrations and conversational flows. **Benefits:** * Meal allowance or food voucher: **R$ 50.00 per day.** * Transportation allowance: **R$ 450.00 fixed.** * Breakfast provided at the office as an additional benefit. **After Probation Period:** * Health insurance. * Dental insurance. * Access to Wellhub. * Access to Alura online learning platform for continuous professional development. * Hybrid work model. **Working Hours:** * **Monday to Friday:** 08:00–12:00 and 13:30–17:30. * **Saturdays and Holidays:** 08:00–12:00 and 13:00–17:00. On Saturdays and holidays, the working schedule is carried out as follows: * Remote work (Home Office). * On-call duty. * Rotating shifts among support team members. * Approximately one day per month. Employment Type: Full-time, Permanent CLT contract Compensation: R$2.500,00 – R$3.500,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Meal allowance * Food voucher * Transportation allowance Selection Question(s): * This position requires physical presence at the company. Are you available to work on-site? Education: * Currently enrolled in or having interrupted technical education (Mandatory) Experience: * Technical Support or related fields (Mandatory) Work Location: On-site
